Strategic Solutions Director: Client Delivery Lead

WEbook, Inc.; Riyadh; On-site; SAR 300,000 - 450,000; Full time

Job summary

A leading event ticketing platform in Saudi Arabia is looking for a Director of Business Solutions. This role involves leading the delivery of tailored business solutions and customization projects, requiring a strong background in project management and collaboration with tech teams. The ideal candidate will have 8–10 years of experience in business solutions, with proven skills in managing tech-focused projects. You will work to optimize solutions that meet client-specific needs and foster long-term client relationships.

Qualifications

• 8–10 years of experience in business solutions, project management, or solution delivery.
• Strong background in managing customization projects, preferably in tech, SaaS, or event/entertainment platforms.
• Proven ability to translate business needs into technical and operational solutions.

Responsibilities

• Lead the scoping, planning, and execution of client-specific customization projects.
• Collaborate with clients to understand requirements and translate them into actionable solutions.
• Oversee solution implementation, ensuring quality, efficiency, and alignment with business objectives.

Skills

Project management

Stakeholder management

Cross-functional collaboration

Job description

Do you want to love what you do at work? Do you want to make a difference, an impact, and transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?

If yes, then this is the job you are looking for ,webook.com is Saudi’s #1 event ticketing and experience booking platform in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion in sales.

Role Overview:

The Director of Business Solutions will lead the delivery of tailored, high-value business solutions and customization projects within the Webook industry. This role acts as a bridge between clients, sales, and product/tech teams to design, deliver, and optimize solutions that meet client-specific needs and strengthen long-term relationships.

Key Responsibilities

• Lead the scoping, planning, and execution of client-specific customization projects.
• Collaborate with clients to understand requirements and translate them into actionable solutions.
• Partner with product, technology, and operations teams to ensure timely and successful delivery.
• Develop frameworks for scalable customization processes while maintaining client flexibility.
• Oversee solution implementation, ensuring quality, efficiency, and alignment with business objectives.
• Provide consultative support to sales teams during pre-sales cycles to design tailored proposals.
• Track and report on project performance, ROI, and client satisfaction.
• Build and maintain strong client relationships to foster repeat business and upsell opportunities.

• 8–10 years of experience in business solutions, project management, or solution delivery.
• Strong background in managing customization projects, preferably in tech, SaaS, or event/entertainment platforms.
• Proven ability to translate business needs into technical and operational solutions.
• Excellent stakeholder management and cross-functional collaboration skills.
• Strong project management skills (PMP, Agile, or similar certification is a plus).