Strategic SaaS Customer Success Partner

ZeroFox; Saudi Arabia; On-site; SAR 300,000 - 356,000; Full time

Benefits offered by this job

Compensation: SAR 300,000–356,250 per/

Growth opportunities

Global team culture

Job summary

ZeroFox seeks a Customer Success Manager to build and maintain post-sales relationships across diverse customers. You will serve as a trusted technical advisor, drive value by updating platforms, creating reporting, and educating customers on how ZeroFox solutions meet their business goals.

Ideally you will guide business and technical requirements with cross-functional teams, ensuring adoption and ongoing value.

Qualifications

• 3+ years in a related role or equivalent experience.
• Experience configuring and maintaining SaaS platforms for multiple customers.
• Proven post-sales or professional services engagement with Fortune 1000, mid-size, or startup firms.
• Strong problem-solving, communication, and organizational skills.

Responsibilities

• Partner with a broad range of customers to deliver high-quality engagement and ensure success.
• Build curated customer experiences with the ZeroFox platform and ecosystem.
• Develop scalable enablement programs and engage customer champions.
• Advise as SME to ensure ongoing value from ZeroFox platform.
• Coordinate with Product/Services to align scope of work and improvements.

Skills

Data analytics

Dashboards

Reporting

Bilingual EN/AR

SaaS config

Customer success

Education

Bachelor's or Graduate degree in CS/IS/Cyber

Certifications: CISSP, CISA, Security+

Tools

JIRA

SQL

Salesforce

Google Apps

Zendesk

Job description

ZeroFox seeks a Customer Success Manager to build and maintain post-sales relationships across diverse customers. You will serve as a trusted technical advisor, drive value by updating platforms, creating reporting, and educating customers on how ZeroFox solutions meet their business goals.

Ideally you will guide business and technical requirements with cross-functional teams, ensuring adoption and ongoing value.