Strategic Operations Excellence Leader

Delivery Hero SE; Riyadh; On-site; SAR 300,000 - 540,000; Full time

Job summary

HungerStation, part of the Delivery Hero Group, seeks a Senior Operations Leader to design and execute strategies that boost efficiency, scalability, and cross-functional collaboration across logistics, fleet, marketing, Fintech, product ops and customer service.

The role emphasizes automation, KPI-driven management, and robust change and fraud-prevention programs to support sustained growth and operational excellence.

Qualifications

• 10–12 years in operations, process improvement, or operational excellence.
• Strong knowledge of operational improvement methodologies.
• Excellent problem-solving and analytical abilities.
• Proven leadership and people-management skills.
• Bachelor’s degree in business management or related field; Six Sigma Black Belt preferred.

Responsibilities

• Develop and execute strategies to enhance efficiency and scalability.
• Align goals with business strategy and cross-functional teams.
• Lead strategic initiatives across logistics, fleet management, marketing, Fintech, product Ops, and customer service.
• Drive automation and technology adoption to improve processes.
• Establish and monitor KPIs across operations.
• Standardize reporting and governance across the function.
• Conduct regular reviews and audits to ensure best practices.
• Lead cross-functional projects to reduce waste and improve customer satisfaction.
• Implement change management for new processes and tech.
• Develop and implement robust fraud prevention strategies.
• Analyze transaction data to identify patterns and anomalies.
• Collaborate with technology teams to enhance fraud detection algorithms.
• Train staff on fraud prevention.
• Continuously monitor and adapt fraud prevention measures.

Skills

Operations experience

Process improvement

Operational excellence

Analytical skills

Leadership

Education

Bachelor’s degree

Six Sigma Black Belt

COPC certification

Job description

HungerStation, part of the Delivery Hero Group, seeks a Senior Operations Leader to design and execute strategies that boost efficiency, scalability, and cross-functional collaboration across logistics, fleet, marketing, Fintech, product ops and customer service.

The role emphasizes automation, KPI-driven management, and robust change and fraud-prevention programs to support sustained growth and operational excellence.