Store Supervisor

AWN ENTERPRISES; Saudi Arabia; On-site; SAR 150,000 - 200,000; Full time

Job summary

A luxury retail company in Saudi Arabia is seeking a Store Supervisor to drive operational excellence and ensure exceptional client experiences. The role involves overseeing daily store functions, mentoring team members, and maintaining high service standards. Candidates should have a diploma or degree in a relevant field, with 3–5 years of retail experience, preferably in a supervisory capacity. Strong leadership abilities and customer-centric skills are essential for success in this dynamic environment.

Qualifications

• Minimum 3–5 years of retail experience, 1–2 years in a supervisory role.
• Experience in luxury retail, fashion, perfume, or hospitality environments is an advantage.
• Ability to work under pressure and manage multiple priorities.

Responsibilities

• Support daily store operations and oversee team performance.
• Ensure elevated luxury client experience at all times.
• Monitor daily and monthly performance metrics.

Skills

Strong leadership and people management skills

Strong customer service skills

Sales-driven analysis

Problem-resolution skills

Education

Diploma or Bachelor’s degree in Business, Retail Management, or related field

Tools

POS systems

Job description

Overview

The Store Supervisor supports the overall leadership, operational performance, and service excellence of the store. Acting as a key operational and commercial lead, the role ensures seamless store operations, high team performance, and an elevated client experience. The Store Supervisor assumes full operational responsibility during assigned shifts or in the absence of the Store Manager, ensuring alignment with company policies, objectives, and luxury service standards.

Key Responsibility Areas & Activities

• Core Commitments & Professional Conduct: Maintain consistent presence in line with approved schedules and operational requirements. Handle all company, client, and business information with discretion, confidentiality, and professionalism. Actively support store performance objectives and individual sales targets through leadership and execution.
• Leadership & Team Oversight: Support and oversee daily store operations in coordination with the Store Manager and senior leadership. Act as the primary point of contact during assigned shifts or in the absence of the Store Manager. Supervise, guide, and motivate team members to ensure consistent performance and service excellence. Ensure strict adherence to company policies, procedures, grooming standards, and code of conduct. Support onboarding, training, coaching, and ongoing development of store staff. Monitor staff attendance, punctuality, shift coverage, and presentation standards.
• Client Experience & Service Excellence: Ensure a consistently elevated luxury client experience at all times. Lead by example in client engagement, product knowledge, and service delivery. Support the professional handling and resolution of client feedback, concerns, and service issues. Ensure all client interactions reflect the company’s values, brand image, and service philosophy.
• Operations & Performance Management: Support store opening and closing procedures in line with operational guidelines and security protocols. Oversee product presentation, visual order, merchandising standards, and overall store appearance. Monitor daily and monthly performance metrics and support corrective actions when required. Ensure accurate execution of procedures related to exchanges, returns, discounts, and documentation. Support inventory control, stock handling, and participation in stock counts. Prepare and submit operational updates, handover notes, and reports to the Store Manager or Area / Island Manager.
• Financial & Asset Responsibility: Support cash handling procedures, daily closures, and reconciliation activities. Assist in the preparation of bank deposits and required financial documentation. Ensure safeguarding of company assets, merchandise, and store equipment at all times.
• Maintenance & Operational Continuity: Monitor the condition of the store environment, fixtures, and equipment. Report maintenance issues and follow up with management to ensure timely resolution. Support uninterrupted store operations during peak trading periods, staff absences, or special operational requirements.

Requirements

• Qualifications and Experience: Diploma or Bachelor’s degree in Business, Retail Management, or related field preferred. Minimum 3–5 years of retail experience, with at least 1–2 years in a supervisory role. Experience in luxury retail, fashion, perfume, or hospitality environments is an advantage.
• Job Specific Skills: Strong leadership and people management skills. Solid understanding of retail operations, POS systems, and inventory control. Sales-driven with the ability to analyse performance and support target achievement. Strong customer service and problem-resolution skills.
• Competencies: Professionalism and integrity. Strong communication and interpersonal skills. Attention to detail and operational discipline. Ability to work under pressure and manage multiple priorities. Customer-centric mindset aligned with luxury service standards.