Store Manager

Chalhoub Group; Riyadh; Presencial; SAR 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health care

Exclusive employee discounts

Remote and flexible working policies

Descripción de la vacante

Chalhoub Group in Riyadh, Saudi Arabia seeks an Store Manager to maximize commercial performance and deliver exceptional guest experiences. You will drive eNPS and cNPS through People and CX strategies while leading store operations and CX initiatives.

The role requires 3–5 years in luxury retail management, with a focus on coaching, team development, omnichannel selling, and adherence to SOPs. English communication is essential.

Formación

• 3 - 5 years in retail shop management
• preferably in Luxury brands.

Responsabilidades

• Drive in-store CX initiatives
• Plan succession of team members in terms of readiness
• Nurture talent within team through on the job coaching and stretch assignment in coordination with the People Partner
• Drive eNPS through people experience initiatives and culture
• Oversee day to day operations related to VM
• Retail Store SOPs adherence
• Sales team schedules and commissions
• Offer store support including concessions real-time as per business needs
• Act as the key point of contact with back-office operations
• Ensure click and collect are conducted within SLAs
• Ensure customer data is properly captured by the sales team in adherence to marketing team requirements
• Promote loyalty program MUSE and ensure floor team knowledge about app offerings etc
• Ensure store team is working towards the same goal
• Promote omnichannel sales
• Increase the store revenue target vs actual
• Increase sell-through at full price
• Provide input to whats working well whats not working well and feedback

Conocimientos

Good communication skills in English

Educación

University Degree in Business Administration or Management

Descripción del empleo

What you ll be doing

Our Store Manager is responsible for ensuring that the store maximizes its commercial performance and delivers exceptional Guest Experience Our Store Manager will drive both eNPS and cNPS through the implementation of People and CX strategies

JOB RESPONSIBILITIES

• Drive in-store CX initiatives
• Plan succession of team members in terms of readiness
• Nurture talent within team through on the job coaching and stretch assignment in coordination with the People Partner
• Drive eNPS through people experience initiatives and culture
• Oversee day to day operations related to VM
• Retail Store SOPs adherence
• sales team schedules and commissions
• Offer store support including concessions real-time as per business needs
• Act as the key point of contact with back-office operations
• Ensure click and collect are conducted within SLAs
• Ensure customer data is properly captured by the sales team in adherence to marketing team requirements
• Promote loyalty program MUSE and ensure floor team knowledge about app offerings etc
• Ensure store team is working towards the same goal
• Promote omnichannel sales
• Increase the store revenue target vs actual
• Increase sell-through at full price
• Provide input to whats working well whats not working well and feedback

What you ll need to succeed

• Good communication skills in English

What we can offer you

With us you will turn your aspirations into reality We Will help shape your journey through enriching experiences learning and development opportunities and exposure to different assignments within your role or through internal mobility Our Group offers diverse career paths for those who are extraordinary every day We recognise the value that you bring and we strive to provide a competitive benefits package which includes

• health care
• child education contribution
• remote and flexible working policies
• exclusive employee discounts

Using GenAI in Your Application Process

To support a fair and consistent experience for all candidates we ask that assessments and interviews are completed independently and without assistance from generative AI tools This ensures we understand your strengths your thinking and how you approach real situations

It Takes Diversity Of Thought Culture Background Differing Abilities and Perspectives to truly Inspire Exhilarate and Delight our customers

At Chalhoub Group

we are committed to inclusion and diversity

We ensure equal opportunity for all our applicants without regard to gender age race religion national origin or disability status

University Degree preferably in Business Administration or Management.3 - 5 years in retail shops management preferably in Luxury brands.