Storage Backup Administrator
NextEra
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Job summary
NextEra is seeking a Senior Storage & Backup Engineer in Dammam to manage and optimize enterprise storage and backup infrastructure. You will provide L3 support for SAN/NAS, backup systems, tape libraries, and disaster recovery across multiple client environments.
The role emphasizes data availability, integrity, capacity planning, and DR readiness within the ITSS Managed Services framework. Strong hands-on experience with Huawei, HPE, Veeam, and tape libraries is essential.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or related discipline.
- “Minimum 11 years of overall IT infrastructure experience, with strong hands-on storage & backup expertise.”
- Strong hands-on experience across SAN, NAS, enterprise storage, backup, tape libraries, and Disaster Recovery.
Responsibilities
- Administer, configure, monitor, and maintain enterprise SAN/NAS storage environments.
- Manage storage platforms including Huawei OceanStor Dorado, Huawei OceanProtect, HPE Alletra.
- Handle Brocade SAN switches, zoning, Fibre Channel connectivity, and storage access.
- Administer and support backup infrastructure using Veeam; manage backup schedules and retention.
- Administer HPE StoreEver MSL3040 tape libraries and archiving requirements.
- Provide L3 technical support for storage, SAN, backup, and recovery incidents.
- Support Disaster Recovery and Business Continuity plans.
Skills
Education
Tools
Job description
NextEra is looking for technical expertise for Storage & Backup resource to be based out in Dammam.
Service: ITSS Managed Services
Function: IT Infrastructure / Data Center Operations
The Senior Storage & Backup Engineer will be responsible for the administration, support, monitoring, optimization, and operational management of enterprise storage and backup infrastructure across Client Group entities.
The role is responsible for ensuring data availability, integrity, storage performance, backup reliability, capacity management, and disaster recovery readiness across corporate and industrial environments operating under the ITSS Managed Services model.
The engineer will provide L3 technical support for enterprise SAN/NAS storage, backup systems, SAN switches, tape libraries, archiving, recovery, and disaster recovery infrastructure.
- Administer, configure, monitor, and maintain enterprise SAN and NAS storage environments.
- Manage enterprise storage platforms including Huawei OceanStor Dorado, Huawei OceanProtect, HPE Alletra, and associated storage infrastructure.
- Manage and troubleshoot Brocade SAN switches, zoning, Fibre Channel connectivity, and storage access.
- Perform regular storage health checks and monitor capacity, utilization, availability, and performance.
- Perform storage provisioning, allocation, expansion, and configuration activities.
- Conduct proactive capacity planning and performance optimization.
- Troubleshoot storage performance and connectivity issues.
- Coordinate with OEM/vendor support teams for complex hardware and software issues.
- Administer and support enterprise backup infrastructure using Veeam.
- Configure, monitor, troubleshoot, and validate scheduled backup jobs.
- Monitor backup success/failure and resolve backup-related issues.
- Manage backup policies, job schedules, retention, and recovery requirements.
- Perform and support data restoration and recovery activities.
- Support enterprise backup appliances and repositories.
- Maintain backup and recovery documentation and operational records.
- Administer and support HPE StoreEver MSL3040 Tape Libraries.
- Manage tape backup, retention, rotation, and archiving requirements.
- Coordinate offsite tape movement, handling, sending, receiving, and recycling.
- Monitor tape library health, utilization, and operational status.
- Ensure tape management practices comply with organizational retention and recovery requirements.
- Administer and support Brocade SAN Switch infrastructure.
- Perform SAN zoning and configuration activities.
- Monitor Fibre Channel connectivity and SAN performance.
- Troubleshoot host-to-storage connectivity issues.
- Support SAN switch configuration changes and expansion activities.
- Maintain SAN infrastructure documentation and configuration records.
- Provide L3 technical support for storage, SAN, backup, and recovery-related incidents.
- Troubleshoot complex infrastructure issues across storage arrays, SAN switches, NAS, backup platforms, and tape libraries.
- Perform Root Cause Analysis (RCA) for recurring and major infrastructure incidents.
- Identify permanent corrective and preventive actions.
- Coordinate with vendors/OEM support teams for critical issues when required.
- Ensure incidents and service requests are resolved within agreed SLA requirements.
- Support Disaster Recovery, DRaaS, and IaaS solutions provided by Client Holding.
- Ensure storage and backup infrastructure is ready to meet disaster recovery and business continuity requirements.
- Participate in DR testing and recovery validation activities.
- Validate availability and recoverability of critical backup data.
- Support recovery activities during planned DR exercises or actual disaster situations.
- Ensure compliance with ITSS continuity and recovery standards.
- Ensure storage and backup operations comply with ITSS governance, cybersecurity, audit, and operational requirements.
- Follow established security policies and infrastructure controls.
- Maintain accurate documentation covering architecture, configuration, operational procedures, and infrastructure changes.
- Support internal/external audit activities by providing required storage, backup, retention, and recovery records.
- Follow approved Change Management processes for production infrastructure changes.
- Monitor storage capacity, utilization, performance, and growth.
- Perform proactive capacity forecasting and identify expansion requirements.
- Optimize storage utilization and performance.
- Identify potential infrastructure bottlenecks and recommend corrective actions.
- Provide regular storage capacity and utilization reports.
- Identify opportunities to automate backup scheduling, monitoring, reporting, capacity management, and routine operational activities.
- Recommend improvements to enhance storage and backup resilience.
- Identify opportunities to reduce operational risks and improve infrastructure availability.
- Recommend optimization opportunities to improve efficiency and reduce unnecessary infrastructure costs.
- Maintain operational dashboards and reports covering system health, backup status, capacity, failures, and availability.
The candidate should have strong hands-on experience in the following technologies:
- Enterprise SAN/NAS environments
- Storage provisioning and administration
- Storage capacity and performance management
- Storage troubleshooting and optimization
- Brocade SAN Switches
- SAN administration and monitoring
- Host-to-storage connectivity troubleshooting
- Veeam Backup
- Backup job configuration and monitoring
- Restore and recovery operations
- Backup retention and archiving
- HPE StoreEver MSL3040
- Tape library administration
- Tape rotation and retention
- Archiving and recycling
- Backup and recovery procedures
- Disaster Recovery and Business Continuity
- DR testing and validation
- Recovery readiness
The successful candidate will be expected to support an enterprise environment that includes:
HPE StoreEver MSL3040 Tape Library -3 Units
Veeam Backup System- 450 Licenses
Brocade SAN Switches- Enterprise SAN Environment
NAS Storage- Enterprise NAS Environment
Hands-on experience with the above technologies, or equivalent enterprise-grade storage and backup platforms, is highly preferred.
The candidate should have experience working with ITSM platforms such as:
- ServiceNow
- Remedy
Good understanding of ITIL processes, including:
- Change Management
- Capacity Management
- Availability Management
- Service Request Management
- Strong knowledge of enterprise Storage, Backup, SAN, NAS, and Data Center infrastructure.
- Strong troubleshooting and Root Cause Analysis capabilities.
- Experience handling business-critical production infrastructure.
- Good understanding of storage architecture and enterprise backup solutions.
- Strong knowledge of backup retention, archiving, restoration, and Disaster Recovery concepts.
- Ability to handle complex L3 incidents independently.
- Strong analytical and problem-solving abilities.
- Strong technical documentation and reporting skills.
- Ability to coordinate effectively with OEMs, vendors, infrastructure teams, application teams, and other technical stakeholders.
- Experience working in enterprise Managed Services environments is preferred.
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or related discipline.
- Minimum 11 years of overall IT infrastructure experience, with strong hands-on experience in enterprise Storage & Backup administration.
- Strong hands-on experience across SAN, NAS, enterprise storage, backup, tape libraries, and Disaster Recovery.
- Experience providing L3-level infrastructure support is preferred.
Relevant certifications in the following areas will be an advantage:
- Veeam certification
- HPE Storage certification
- VMware VCP
- Microsoft Windows Server certification
- ITIL Foundation
Performance will be measured against:
- SLA compliance for storage and backup incidents.
- Storage and backup infrastructure availability.
- Backup job success and recovery readiness.
- Reduction in recurring storage and backup incidents.
- Timely resolution of failed backups and infrastructure issues.
- Accuracy of backup, storage capacity, and compliance reporting.
- Successful Disaster Recovery testing and readiness.
- Adherence to cybersecurity, audit, governance, and change-management requirements.
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