Manager - Technical Infrastructure Specialist

Datamatics Technologies; Jeddah; On-site; SAR 600,000 - 900,000; Full time

Job summary

Datamatics Technologies in Jeddah, Saudi Arabia, is seeking a senior leader to own and drive IT infrastructure operations across data center, servers, networks, and cloud environments. The role leads a 25+ member team and ensures high availability, security, and performance of critical infrastructure services.

Extensive experience in ITIL, incident/problem/change management, and governance is essential. The candidate will collaborate with SOC/NOC and senior stakeholders on strategy, risk, and

Qualifications

• 18–20 years of experience in IT Infrastructure Operations and Service Delivery
• Saudi national
• Experience in the KSA region
• Leading a 25+ member infrastructure team
• Expertise across Data Center, Servers, Networking, Linux/Unix, SOC/NOC, Storage & Backup, Cloud

Responsibilities

• Lead end-to-end enterprise IT Infrastructure Operations across Data Center, Servers, Networks, Linux/Unix, Endpoint, Deskside Support, SOC, NOC, Storage, Backup, and Cloud environments
• Manage a multidisciplinary infrastructure team of 25+ members across multiple technologies
• Ensure high availability, performance, capacity, reliability, and operational readiness of infrastructure services
• Own and manage SLA, OLA, KPI, and uptime targets
• Lead Major Incident Management, service restoration, escalation, and Root Cause Analysis (RCA)
• Oversee Incident, Problem, and Change Management in line with ITIL practices
• Drive proactive monitoring and continuous improvement of infrastructure services
• Develop and execute Service Improvement Plans (SIP)
• Maintain operational dashboards and provide service performance reports to senior management
• Work closely with SOC and security teams to maintain a strong cybersecurity posture
• Ensure compliance with ITIL, ISO, risk, security, and governance requirements
• Manage infrastructure-related operational, security, and compliance risks
• Drive automation and AI-enabled improvements within IT infrastructure operations
• Identify potential Agentic AI use cases for monitoring, incident management, service operations, and infrastructure optimization
• Manage technology vendors and service providers against agreed SLAs and KPIs
• Work closely with business stakeholders and senior leadership on infrastructure strategy, operational performance, risks, and improvement initiatives
• Support Business Continuity and Disaster Recovery requirements for critical infrastructure

Skills

IT Infrastructure Operations

Leadership

Stakeholder Management

Incident Management

Automation & AI in IT Ops

Vendor Management

Education

Bachelor's degree in IT/CS/Engineering

Tools

ITIL practices

ISO standards

Job description

• Location: Jeddah, Saudi Arabia


• Work Mode: On-site


• Nationality: Saudi National Mandatory


• Experience: 18–20 Years


• Education: Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field


• Employment Type: Full-time

Key Responsibilities

• Lead end-to-end enterprise IT Infrastructure Operations across Data Center, Servers, Networks, Linux/Unix, Endpoint, Deskside Support, SOC, NOC, Storage, Backup, and Cloud environments


• Manage a multidisciplinary infrastructure team of 25+ members across multiple technologies


• Ensure high availability, performance, capacity, reliability, and operational readiness of infrastructure services


• Own and manage SLA, OLA, KPI, and uptime targets


• Lead Major Incident Management, service restoration, escalation, and Root Cause Analysis (RCA)


• Oversee Incident, Problem, and Change Management processes in line with ITIL practices


• Drive proactive monitoring and continuous improvement of infrastructure services


• Develop and execute Service Improvement Plans (SIP)


• Maintain operational dashboards and provide service performance reports to senior management


• Work closely with SOC and security teams to maintain a strong cybersecurity posture


• Ensure compliance with ITIL, ISO, risk, security, and governance requirements


• Manage infrastructure-related operational, security, and compliance risks


• Drive automation and AI-enabled improvements within IT infrastructure operations


• Identify potential Agentic AI use cases for monitoring, incident management, service operations, and infrastructure optimization


• Manage technology vendors and service providers against agreed SLAs and KPIs


• Work closely with business stakeholders and senior leadership on infrastructure strategy, operational performance, risks, and improvement initiatives


• Support Business Continuity and Disaster Recovery requirements for critical infrastructure

Must Have

• 18–20 years of experience in IT Infrastructure Operations, Service Delivery, and Infrastructure Management


• Saudi National.


• Strong experience working within the KSA region


• Proven experience managing 25+ team members across multiple infrastructure technologies


• Strong experience in enterprise infrastructure environments covering multiple areas such as:
  
  
  
  • Data Center
  
  
  • Servers & Virtualization
  
  
  • Networks, including LAN, WAN, Wi-Fi and SD-WAN
  
  
  • Linux/Unix
  
  
  • Endpoint & Deskside Support
  
  
  • SOC/NOC
  
  
  • Storage & Backup
  
  
  • Cloud Infrastructure
  
  
  
  


• Core technical expertise in at least 2 infrastructure technologies


• Strong experience with ITIL processes and IT Service Management


• Good understanding and working knowledge of ISO processes/standards


• Strong experience in SLA/KPI management, Incident Management, Problem Management, Change Management, and RCA


• Experience developing and implementing Service Improvement Plans


• Good understanding of Risk and Compliance Management


• Understanding and practical exposure to Automation and AI in IT operations


• Strong leadership and people-management capabilities


• Excellent stakeholder management and communication skills


• Ability to manage critical incidents and infrastructure escalations in a large enterprise environment

Good to Have

• Experience working with a leading IT services organization such as Wipro, Cognizant, LTI, or a similar organization


• Exposure to AI-driven IT Operations / AIOps


• Understanding of Agentic AI and its potential use cases in infrastructure and service operations


• Experience implementing infrastructure and service management automation initiatives


• Experience managing hybrid Cloud and on-premises infrastructure


• Exposure to enterprise SOC and NOC operations


• Experience with infrastructure monitoring, observability, and operational dashboarding tools


• Exposure to Business Continuity Management (BCM) and Disaster Recovery


• Relevant certifications in ITIL, ISO, Cloud, Networking, Security, or Infrastructure Management would be an advantage


• Experience managing multiple vendors and third-party service providers in a large enterprise environment