Spa Supervisor

St. Regis Hotels & Resorts; Saudi Arabia; On-site; SAR 28,000 - 84,000; Full time

Job summary

St. Regis Hotels & Resorts on Ummahat Island, Red Sea, Saudi Arabia, is seeking a Non-Management Spa professional for a full-time, on-site position. The role focuses on guest service, scheduling, and spa service delivery within a luxury hotel environment.

You will advise staff about services and policies, ensure smooth daily operations, and help promote spa products and services to guests while maintaining professional standards and confidentiality.

Qualifications

• Education: High school diploma or GED equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Advise employees on general property information, in-house groups, policy changes, or other pertinent information.
• Answer questions about available services, general property information and amenities.
• Monitor and stick to time schedule throughout the day; manage scheduling changes.
• Promote and sell spa/salon services and retail products.
• Assist management in hiring, training, scheduling, and motivating employees.

Education

High school diploma or GED equivalent

Job description

Additional Information

• Job Number 26099995


• Job Category Spa


• Location Ummahat Island 1, Red Sea, Saudi Arabia, Saudi Arabia, VIEW ON MAP


• Schedule Full Time


• Located Remotely? N


• Position Type Non-Management

Position Summary

Advise employees on general property information, in-house groups, policy changes, or other pertinent information. Answer questions about available services, general property information and amenities. Confirm guest first and last name and type of treatment scheduled prior to beginning treatment. Monitor and stick to time schedule throughout the day. Advise providers of last-minute changes or additions to schedule and resolve scheduling situations as needed. Promote and sell spa/salon services and retail products. Complete requisitions for additional products, supplies, or equipment. Inspect work areas and tools/equipment to ensure conformance to company standards. Notify Engineering of spa/salon maintenance and repair needs.

Assist management in hiring, training, scheduling, and motivating and coaching employees; serve as a role model. Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations and standards; develop and implement quality improvement or corrective action plans. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.


• Related Work Experience: At least 2 years of related work experience.


• Supervisory Experience: No supervisory experience.


• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.