Application Developer-ServiceNow Implementation

IBM; Al-Bahah Province; On-site; SAR 70,000 - 110,000; Full time

Job summary

IBM Consulting invites an entry-level Application Developer to join our ServiceNow team in Saudi Arabia. You will design, configure, and build workflow-based solutions on the ServiceNow platform, under the guidance of senior developers and architects, delivering ITSM, ITOM, HRSD, CSM, or custom modules from requirements to go-live.

You will gather business requirements, customize the platform with forms, workflows, UI policies, and scripts, and develop server-side and client-side code in

Qualifications

• Solid understanding of programming fundamentals and object-oriented concepts.
• Working knowledge of JavaScript, and HTML/CSS; JSON knowledge is expected.
• Basic understanding of relational databases and SQL.
• Familiarity with REST/SOAP web services and ITIL concepts.

Responsibilities

• Design, configure, and build workflow-based solutions on the ServiceNow platform.
• Work under guidance of senior developers and architects during the delivery lifecycle.
• Implement ServiceNow modules such as ITSM, ITOM, HRSD, CSM, or custom apps from requirements to go-live.
• Gather requirements from clients and stakeholders; translate into technical solutions.
• Develop server-side and client-side scripts using JavaScript.

Skills

JavaScript

OOP concepts

English communication

REST APIs

Education

Bachelor's degree in Computer Science or related field

Tools

ServiceNow Platform

Git

REST/SOAP

Job description

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your role and responsibilities

As an Application Developer specializing in ServiceNow implementation, you will help design, configure, and build workflow-based solutions on the ServiceNow platform. As an entry-level team member, you will work under the guidance of senior developers and architects and take part in the full delivery lifecycle.

Take part in implementing ServiceNow modules such as ITSM, ITOM, HRSD, CSM, or custom applications, from requirements through go-live.

Gather and clarify business requirements through discussions with clients, process owners, and stakeholders.

Configure and customize the platform, including forms, lists, workflows, Flow Designer flows, business rules, UI policies, UI actions, and notifications.

Develop server-side and client-side scripts using JavaScript (Script Includes, Client Scripts, Glide APIs).

Build and maintain catalog items, record producers, service portal widgets, and reports and dashboards.

Help build integrations with other systems using REST/SOAP APIs, IntegrationHub, and MID Server.

Support data import, transform maps, and CMDB data population.

Perform unit testing, support system and user acceptance testing, and resolve defects.

Prepare technical design documents, configuration documents, test cases, and user guides.

Use update sets and source control to move changes between instances, following release and change processes.

Follow platform best practices, coding standards, and security and access-control (ACL) policies.

Keep learning ServiceNow technologies and earn relevant certifications.

Work with onshore and offshore teams, and report progress, risks, and issues to the project lead.

Required technical and professional expertise

Solid understanding of programming fundamentals and object-oriented concepts.

Working knowledge of JavaScript. HTML, CSS, and JSON knowledge is also expected.

Basic understanding of relational databases and SQL.

Understanding of web technologies, client-server architecture, and REST/SOAP web services.

Basic understanding of ITIL concepts and IT service management processes (incident, problem, change, request).

Ability to analyze requirements and turn them into technical solutions.

Good verbal and written communication skills in English.

Strong problem-solving, analytical, and logical thinking skills.

Willingness to work in a team, learn quickly, and take feedback.

Preferred technical and professional experience

Hands-on exposure to the ServiceNow platform through a Personal Developer Instance (PDI), internships, academic projects, or training.

ServiceNow Certified System Administrator (CSA) or ServiceNow Certified Application Developer (CAD), or progress toward them.

Knowledge of ServiceNow Flow Designer, Service Portal, UI Builder, or Workspace.

Familiarity with CMDB, Discovery, and Service Mapping concepts.

Experience with Git or other version control tools.

Basic knowledge of AngularJS, React, or other front-end frameworks.

Understanding of Agile or Scrum delivery.

Knowledge of cloud concepts and application security fundamentals.

Experience in a professional consulti+C53+C54v

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.