ServiceNow Engineer: CMDB, ITOM & Integrations

KAUST (King Abdullah University of Science and Technology); Thuwal; On-site; SAR 240,000 - 360,000; Full time

Job summary

KAUST, the King Abdullah University of Science and Technology, seeks a ServiceNow Technical Specialist to manage day-to-day administration, configuration and technical support for Shaheen 3 compliance. You will handle CMDB, ITOM, integrations and related capabilities, coordinating with IT infrastructure, cybersecurity and business stakeholders.

The role emphasizes hands-on ServiceNow expertise, problem solving, and adherence to governance to ensure secure, scalable platform operations across the

Qualifications

• Bachelor's degree or equivalent in a relevant technical field.
• 3–5 years of hands-on ServiceNow administration/configuration/development experience.
• ServiceNow CSA certification; additional ITSM/CMDB/ITOM/HAM certs desirable.

Responsibilities

• Configure, administer and maintain ServiceNow applications, forms, tables and related components.
• Develop platform functionality using Flow Designer, workflows, business rules and UI policies.
• Translate requirements into practical, maintainable ServiceNow configurations and solutions.
• Administer users, groups, roles and ACLs, ensuring proper access control.

Education

Bachelor's degree in Computer Science, Information Systems, Engineering or another relevant technical discipline

Tools

REST APIs

SOAP web services

JSON

XML

Job description

KAUST, the King Abdullah University of Science and Technology, seeks a ServiceNow Technical Specialist to manage day-to-day administration, configuration and technical support for Shaheen 3 compliance. You will handle CMDB, ITOM, integrations and related capabilities, coordinating with IT infrastructure, cybersecurity and business stakeholders.

The role emphasizes hands-on ServiceNow expertise, problem solving, and adherence to governance to ensure secure, scalable platform operations across the