ServiceNow Engineer: Automate, Integrate and Optimize ITSM

Takamol Holding; Riyadh; On-site; SAR 201,000 - 312,000; Full time

Job summary

Takamol Holding is seeking a ServiceNow Engineer in Riyadh to design, configure, develop, and support the ServiceNow platform. You will ensure ITSM/CSM alignment, platform stability, and scalable solutions across business needs.

Responsibilities include configuring modules, troubleshooting platform issues, and collaborating with analysts, QA, and infrastructure teams. Strong ITIL, Agile, and incident management experience are essential.

Qualifications

• 3+ years hands-on ServiceNow development, configuration, or admin work.
• Experience with ITSM/CSM and ITIL-based processes.
• Proven troubleshooting and incident resolution skills.
• Experience with Agile delivery and production support.

Responsibilities

• Configure, test, deploy, and maintain ServiceNow modules.
• Support ITSM/CSM capabilities and ITIL processes.
• Coordinate with stakeholders and teams.
• Perform testing, root-cause analyses, and deployments.
• Document configurations and create support guides.
• Provide on-call support when required.

Skills

ServiceNow experience

ITSM/CSM ITIL

Agile delivery

Root-cause analysis

Stakeholder management

Tools

Monitoring tools

Operational reporting

Job description

Takamol Holding is seeking a ServiceNow Engineer in Riyadh to design, configure, develop, and support the ServiceNow platform. You will ensure ITSM/CSM alignment, platform stability, and scalable solutions across business needs.

Responsibilities include configuring modules, troubleshooting platform issues, and collaborating with analysts, QA, and infrastructure teams. Strong ITIL, Agile, and incident management experience are essential.