ServiceNow Engineer

Takamol Holding; Riyadh; On-site; SAR 201,000 - 312,000; Full time

Job summary

Takamol Holding is seeking a ServiceNow Engineer in Riyadh to design, configure, develop, and support the ServiceNow platform. You will ensure ITSM/CSM alignment, platform stability, and scalable solutions across business needs.

Responsibilities include configuring modules, troubleshooting platform issues, and collaborating with analysts, QA, and infrastructure teams. Strong ITIL, Agile, and incident management experience are essential.

Qualifications

• 3+ years hands-on ServiceNow development, configuration, or admin work.
• Experience with ITSM/CSM and ITIL-based processes.
• Proven troubleshooting and incident resolution skills.
• Experience with Agile delivery and production support.

Responsibilities

• Configure, test, deploy, and maintain ServiceNow modules.
• Support ITSM/CSM capabilities and ITIL processes.
• Coordinate with stakeholders and teams.
• Perform testing, root-cause analyses, and deployments.
• Document configurations and create support guides.
• Provide on-call support when required.

Skills

ServiceNow experience

ITSM/CSM ITIL

Agile delivery

Root-cause analysis

Stakeholder management

Tools

Monitoring tools

Operational reporting

Job description

Job Description

The ServiceNow Engineer is responsible for designing, configuring, developing, integrating, and supporting the ServiceNow platform. The role ensures that ServiceNow solutions meet business and technical requirements while maintaining platform stability, security, performance, and scalability.

Key Responsibilities

• Configure, test, deploy, and maintain ServiceNow applications and modules
• Support ServiceNow CSM and ITSM capabilities
• Configure forms, fields, tables, roles, groups, assignment rules, SLAs, reports, and dashboards.
• Translate approved business requirements and user stories into scalable technical solutions.
• Participate in requirement workshops and provide technical recommendations.
• Perform unit testing, integration testing, defect resolution, and deployment support.
• Troubleshoot platform issues and conduct root-cause analysis.
• Monitor platform health, performance, integrations, scheduled jobs, and system logs.
• Maintain technical documentation, configuration records, deployment procedures, and support guides.
• Provide technical support and knowledge transfer to administrators, support teams, and business users.
• Coordinate with business analysts, product owners, QA teams, infrastructure teams, security teams, and implementation partners.
• Identify opportunities for automation, platform optimization, and improved user experience.
• Support production incidents and participate in on-call activities when required.

Qualifications

• 3+ years of hands-on experience in ServiceNow development, configuration, administration, or platform support.
• Strong practical experience with ServiceNow ITSM/CSM and ITIL-based service management processes.
• Experience with Agile delivery, user stories, sprint planning, testing, release management, and production support.
• Proven ability to troubleshoot complex platform issues, perform root-cause analysis, and resolve critical incidents.
• Strong knowledge of ServiceNow platform operations, system health, infrastructure monitoring, performance management, and business continuity.
• Experience managing enterprise ServiceNow environments, monitoring tools, early-warning mechanisms, and operational reporting.
• Ability to coordinate effectively with business stakeholders, project teams, infrastructure, vendors, and technical support teams.
• Strong analytical, communication, documentation, prioritization, and stakeholder-management skills.
• Ability to adapt technical solutions and operational practices to evolving business and infrastructure requirements.

Certifications

• ServiceNow Certified System Administrator
• ServiceNow Certified Application Developer
• ITIL Foundation
• Oracle Cloud Infrastructure 2025 Certified Foundations Associat