Service Engineer

000780 EagleBurgmann Saudi Arabia Ltd.; Al Jubayl; On-site; SAR 180,000 - 240,000; Full time

Job summary

Freudenberg Group in Saudi Arabia is seeking a Service Engineer/Field Service Technician to install, commission, and maintain mechanical seals in pumps, compressors and rotating equipment. You will ensure proper installation and safety compliance while working on-site at customer facilities.

You will troubleshoot seal failures, provide on-site and remote technical support, train customers, document activities, and collaborate with sales and engineering teams to optimize sealing solutions.

Qualifications

• Proven experience as a Service Engineer, Field Service Technician, or similar technical role.
• Strong technical knowledge of mechanical seals, seal support systems, and related machinery.
• Experience diagnosing and repairing mechanical seal issues, including leakage, wear, and misalignment.
• Familiarity with industrial equipment such as pumps, compressors, mixers, and agitators.
• Excellent problem-solving and troubleshooting skills.
• Strong customer service skills, with the ability to communicate technical information effectively.
• Ability to work independently and as part of a team.
• Willingness to travel frequently to customer sites for installations, service visits, and troubleshooting.

Responsibilities

• Installation & Commissioning: Install and set up mechanical seals in various industrial systems such as pumps, compressors, agitators, and other rotating equipment. Ensure correct installation and optimal functioning of mechanical seals, ensuring compliance with safety and performance standards.
• Maintenance & Troubleshooting: Conduct routine and preventive maintenance services for mechanical seals to prevent equipment failure and prolong the life of the seals. Identify and troubleshoot mechanical seal failures, including leakage, wear, and improper functioning, and provide effective solutions. Repair and replace worn or damaged mechanical seals to restore the operation of equipment.
• Technical Support & Consulting: Provide on-site and remote technical support to clients, offering advice on seal selection, installation, and troubleshooting. Help customers optimize the performance of their sealing systems by recommending suitable maintenance practices and solutions. Troubleshoot complex technical issues related to sealing systems, analyzing root causes, and providing detailed corrective actions.
• Documentation & Reporting: Maintain detailed service records, including installation, maintenance, repairs, and technical support provided to customers. Provide regular reports on service activities, recommending necessary upgrades or improvements to customers' sealing systems. Document issues, solutions, and performance data to track product reliability and customer feedback.
• Customer Training: Train customers in the proper operation, maintenance, and troubleshooting of mechanical seals and related systems to reduce the likelihood of failures and minimize downtime. Assist customers in understanding the importance of correct seal maintenance and its impact on operational efficiency.
• Collaboration: Work closely with sales teams to provide technical insights and assist in product selection for customers. Collaborate with the engineering team to offer feedback on product performance and potential design improvements.
• Continuous Learning & Improvement: Stay updated with the latest developments and technologies in the mechanical seals industry. Continuously improve knowledge of best practices, new materials, and innovations related to sealing technology.

Skills

Mechanical seals

Rotating equipment experience

Field service

Troubleshooting

Customer service

Travel

Job description

Working at Freudenberg: We will wow your world!

Responsibilities

• Installation & Commissioning: Install and set up mechanical seals in various industrial systems such as pumps, compressors, agitators, and other rotating equipment. Ensure correct installation and optimal functioning of mechanical seals, ensuring compliance with safety and performance standards.
• Maintenance & Troubleshooting: Conduct routine and preventive maintenance services for mechanical seals to prevent equipment failure and prolong the life of the seals. Identify and troubleshoot mechanical seal failures, including leakage, wear, and improper functioning, and provide effective solutions. Repair and replace worn or damaged mechanical seals to restore the operation of equipment.
• Technical Support & Consulting: Provide on-site and remote technical support to clients, offering advice on seal selection, installation, and troubleshooting. Help customers optimize the performance of their sealing systems by recommending suitable maintenance practices and solutions. Troubleshoot complex technical issues related to sealing systems, analyzing root causes, and providing detailed corrective actions.
• Documentation & Reporting: Maintain detailed service records, including installation, maintenance, repairs, and technical support provided to customers. Provide regular reports on service activities, recommending necessary upgrades or improvements to customers' sealing systems. Document issues, solutions, and performance data to track product reliability and customer feedback.
• Customer Training: Train customers in the proper operation, maintenance, and troubleshooting of mechanical seals and related systems to reduce the likelihood of failures and minimize downtime. Assist customers in understanding the importance of correct seal maintenance and its impact on operational efficiency.
• Collaboration: Work closely with sales teams to provide technical insights and assist in product selection for customers. Collaborate with the engineering team to offer feedback on product performance and potential design improvements.
• Continuous Learning & Improvement: Stay updated with the latest developments and technologies in the mechanical seals industry. Continuously improve knowledge of best practices, new materials, and innovations related to sealing technology.

Qualifications

• Proven experience as a Service Engineer, Field Service Technician, or similar technical role, with a focus on mechanical seals or rotating equipment.
• Strong technical knowledge of mechanical seals, seal support systems, and related machinery.
• Experience in diagnosing and repairing mechanical seal issues, including leakage, wear, and misalignment.
• Familiarity with industrial equipment such as pumps, compressors, mixers, and agitators.
• Excellent problem-solving and troubleshooting skills.
• Strong customer service skills, with the ability to communicate technical information effectively.
• Ability to work independently and as part of a team.
• Willingness to travel frequently to customer sites for installations, service visits, and troubleshooting.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

EagleBurgmann Saudi Arabia Ltd. Welcome to Freudenberg Without Freudenberg, indoor air would not be as clean, cars would not drive and wounds would not heal as quickly. And these are just three examples from thousands of our applications. Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 51,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.