After-Sales Service Coordinator & Administrator

Digital HR Consultancy

Dammam

On-site

SAR 33,000 - 56,000

Full time

6 days ago

Be an early applicant

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Job summary

Digital HR Consultancy is seeking a Service Administrator to support After Sales Service operations in Dammam. The role manages customer complaints, creates service tickets, and coordinates with Service Engineers for timely visits and resolution.

You will monitor tickets, update customers, prepare reports, and escalate when needed to improve response time and scheduling efficiency. A relevant Bachelor's degree and 2–4 years' experience are expected.

Qualifications

Bachelor’s degree in Business Administration, Engineering, IT, or a related field.
2–4 years of experience in Service Administration, Service Coordination, After Sales, Customer Support, Technical Coordination, or a similar role.
Pay: SAR 3,000.00 - SAR 5,000.00 per month

Responsibilities

Receive and respond to customer complaints, service requests, and technical support requirements through phone, email, and other communication channels.
Create and maintain service tickets with accurate customer, equipment, complaint, priority, and service details.
Assess and prioritize service requests based on urgency, customer requirements, and service-level commitments.
Coordinate with Service Engineers and Technicians to assign service tickets according to technical requirements, location, availability, and priority.
Prepare daily and weekly technician schedules for customer site visits.
Coordinate with customers to confirm appointments, site access, equipment availability, and visit timings.
Follow up with technicians regarding visit status, technical findings, pending work, spare parts, and expected resolution.
Keep customers updated on service progress, technician visits, delays, and resolution status.
Monitor open service tickets and ensure timely follow-up and closure.
Coordinate with Service, Sales, Warehouse, and other departments for spare parts, replacements, warranty cases, and customer requirements.
Maintain accurate records of customer complaints, service tickets, visit reports, technical updates, and customer communications.
Prepare daily, weekly, and monthly service reports covering open tickets, closed tickets, pending cases, technician visits, and response status.
Escalate delayed, critical, or unresolved service cases to the Service Manager.
Ensure service documentation is complete and properly maintained in the CRM/ERP or service management system.
Support the Service Manager in improving response time, scheduling efficiency, ticket closure, and overall customer service.