Server-Saudis Only

Fairmont Hotels & Resorts; Makkah Region; On-site; SAR 72,000 - 144,000; Full time

Job summary

Makkah Clock Royal Tower, A Fairmont Hotel, invites applications for a guest-focused role in its luxury F&B team. You will uphold Service Plus Standards, report on time in full uniform, and foster positive relations with colleagues at Fairmont Makkah.

You will maintain expert knowledge of the menu and beverage lists, answer guest questions with clarity, and take corrective action when service gaps occur to exceed expectations. Health, safety, and etiquette are integral to daily operations.

Qualifications

• Minimum 1 year experience in F&B operations in a luxury property.
• Strong interpersonal and problem solving abilities.
• Highly organized with strong planning skills.
• Goal and results oriented.
• Analytical skills and leadership abilities.
• International experience is an asset.
• Energetic, enthusiastic and a charismatic team player.
• Must possess outstanding guest services skills, professional presentation and sophisticated communication skills.
• Proficient in the English language (verbal & written), second language is an asset.
• Must be able to handle a multitude of tasks in an intense, ever-changing environment.
• Must be flexible in terms of working hours.

Responsibilities

• Demonstrates Fairmont’s Service Plus Standards in all interactions.
• To report on duty punctually, in full uniform according to appearance and grooming standards.
• To promote and maintain a positive working relationship at all times with all the Colleagues in Fairmont Makkah.
• To consistently offer professional, friendly and warm service.
• To demonstrate a complete understanding of Restaurant Policies & Procedures and Service Standards as outlined in the Fairmont Hotels & Resorts
• To have full knowledge of the Menu, Beverage lists in your outlet and all other special promotions taking place in the hotel. Knowledge of all menu items, garnishes, contents and preparation methods. To be able to answer any Guest questions about menu items in an informative and helpful way
• To always take corrective action if service errors occur, ensuring all solutions exceed the Guests expectation
• To understand shift end reports, have knowledge of non-cash/cash transactions and procedures for depositing monies into safe or collecting due backs
• To understand each service station and all side duties assigned to that station
• Attend pre-meal briefing, weekly and monthly meetings to continually improve the Guests experience
• To understand how to operate all the equipment used in the outlet
• To fully understand and follow the hotel’s recycling program and procedures
• To actively participate in all health and safety procedures for Cascades and the entire hotel
• To follow all of safety and sanitation policies when handling food and beverage
• Carrying out any miscellaneous duties and responsibilities as requested by your manager pertaining to total quality service delivered in Restaurant
• Follows Hotel’s telephone etiquette standards
• Follows Occupational Health & Safety regulations
• Reports suspicious people, parcels, and behaviors to Security
• Ensures adherence to Fairmont’s Code of Ethics

Skills

Hospitality skills

Guest service

Interpersonal skills

English proficiency

Organizational skills

Team leadership

Problem solving

Job description

Company Description

Makkah Clock Royal Tower, A Fairmont Hotel, is located only a few steps away from the Masjid Al Haraam and the Holy Ka’aba. This 86-story hotel, one of the world’s tallest, is the focal point of the Abraj Al Bait Complex, part of the King Abdul Aziz Endowment Project. The Hotel authentic hospitality is seen throughout 1650 rooms.

Job Description

• Demonstrates Fairmont’s Service Plus Standards in all interactions
• To report on duty punctually, in full uniform according to appearance and grooming standards
• To promote and maintain a positive working relationship at all times with all the Colleagues in Fairmont Makkah.
• To consistently offer professional, friendly and warm service
• To demonstrate a complete understanding of Restaurant Policies & Procedures and Service Standards as outlined in the Fairmont Hotels & Resorts
• To have full knowledge of the Menu, Beverage lists in your outlet and all other special promotions taking place in the hotel. Knowledge of all menu items, garnishes, contents and preparation methods. To be able to answer any Guest questions about menu items in an informative and helpful way
• To always take corrective action if service errors occur, ensuring all solutions exceed the Guests expectation
• To understand shift end reports, have knowledge of non-cash/cash transactions and procedures for depositing monies into safe or collecting due backs
• To understand each service station and all side duties assigned to that station
• Attend pre-meal briefing, weekly and monthly meetings to continually improve the Guests experience
• To understand how to operate all the equipment used in the outlet
• To fully understand and follow the hotel’s recycling program and procedures
• To actively participate in all health and safety procedures for Cascades and the entire hotel
• To follow all of safety and sanitation policies when handling food and beverage
• Carrying out any miscellaneous duties and responsibilities as requested by your manager pertaining to total quality service delivered in Restaurant
• Follows Hotel’s telephone etiquette standards
• Follows Occupational Health & Safety regulations
• Reports suspicious people, parcels, and behaviors to Security
• Ensures adherence to Fairmont’s Code of Ethics

Qualifications

• Minimum 1 years experience in F&B Operations in a luxury property preferred
• Strong interpersonal and problem solving abilities necessary
• Must be a highly organized person with strong planning skills
• Goal and results oriented
• Analytical skills, strength as a developer and a leader of others are essential
• International experience an asset
• Energetic, enthusiastic, self-motivated and a charismatic team player
• Must possess outstanding guest services skills, professional presentation and sophisticated communication skills
• Proficient in the English language (verbal & written), second language is an asset
• Must be able to handle a multitude of tasks in an intense, ever-changing environment
• Must be flexible in terms of working hours.

Additional Information

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