Senior Service Engineer

Emerson; Saudi Arabia; Remote; SAR 180.000 - 260.000; Vollzeit

Zusammenfassung

Emerson MSOL Lifecycle Services seeks a Field Service Engineer in Dhahran to deliver aftermarket services, including startup, commissioning, maintenance, troubleshooting, and technical support for Emerson Analytical and Measurement products.

You will support growth of the service business, perform site surveys, and mentor junior engineers while building strong customer relationships and delivering high-value technical guidance on complex systems.

Qualifikationen

• Bachelor's Degree or Diploma in Instrumentation, Electronics, Electrical, or Mechanical Engineering.
• 3–5 years hands-on experience as a Service Engineer, Project Engineer, or Instrument Engineer in process environments.
• Experience in commissioning, startup, maintenance, and troubleshooting of analytical systems and measurement products.
• Strong understanding of process instrumentation and analyzer technologies.
• Excellent troubleshooting and problem‑solving abilities.
• Good communication and customer engagement skills.
• Proficiency in the English language.

Aufgaben

• Carry out startup and commissioning activities, fault analysis, troubleshooting, repair, and maintenance of Analytical Systems and Measurement Products.
• Provide advanced technical support for Fire & Gas Detectors, Liquid Analyzers, Combustion Analyzers, Continuous Gas Analyzers, CEMS, Process Gas Chromatographs, Cascade systems, and Measurement Products.
• Perform site surveys, site walkdowns, and installed-base assessments to identify upgrade, modernization, and consulting opportunities.
• Execute field modifications and upgrade projects independently or under the supervision of a Project Manager where required.
• Support and mentor Field Service Engineers in troubleshooting activities and complex service challenges.
• Conduct customer training on product operation, maintenance, and best practices.
• Support LTSA and AMC planning and execution in accordance with contractual requirements.
• Build strong customer relationships to enhance customer satisfaction and long-term loyalty.
• Support initiatives aimed at growing aftermarket services revenue.
• Prepare service reports and ensure timely communication of project and service outcomes to customers.
• Perform other responsibilities as assigned by management.

Kenntnisse

Troubleshooting

Customer engagement

English proficiency

Instrumentation knowledge

Mentoring

Ausbildung

Bachelor's / Diploma in Instrumentation / Electronics / Electrical / Mechanical Engineering

Jobbeschreibung

Job Summary

Emerson MSOL Lifecycle Services provides customers with the expertise, technology, and processes that help them operate safely, improve analytical system reliability, and optimize process capabilities. Our field services ensure customer plants, analytical systems, and measurement products operate safely, consistently, and efficiently.

This role is based in Dhahran and is responsible for delivering aftermarket services including startup, commissioning, maintenance, troubleshooting, and technical support for Emerson Analytical and Measurement products while supporting growth of the service business.

In This Role, Your Responsibilities Will Be:

• Carry out startup and commissioning activities, fault analysis, troubleshooting, repair, and maintenance of Analytical Systems and Measurement Products.


• Provide advanced technical support for Fire & Gas Detectors, Liquid Analyzers, Combustion Analyzers, Continuous Gas Analyzers, CEMS, Process Gas Chromatographs, Cascade systems, and Measurement Products.


• Perform site surveys, site walkdowns, and installed-base assessments to identify upgrade, modernization, and consulting opportunities.


• Execute field modifications and upgrade projects independently or under the supervision of a Project Manager where required.


• Support and mentor Field Service Engineers in troubleshooting activities and complex service challenges.


• Conduct customer training on product operation, maintenance, and best practices.


• Support LTSA and AMC planning and execution in accordance with contractual requirements.


• Build strong customer relationships to enhance customer satisfaction and long-term loyalty.


• Support initiatives aimed at growing aftermarket services revenue.


• Prepare service reports and ensure timely communication of project and service outcomes to customers.


• Perform other responsibilities as assigned by management.

Who You Are

• You deliver exceptional customer service and build strong customer relationships.


• You troubleshoot technical issues effectively and drive solutions to completion.


• You continuously develop your technical expertise and share knowledge with others.


• You adapt quickly to changing customer and business needs.


• You communicate effectively with customers, colleagues, and stakeholders.


• You are action-oriented and focused on delivering results.

For This Role, You Will Need

• Bachelor's Degree or Diploma in Instrumentation, Electronics, Electrical, Mechanical Engineering, or a related discipline.


• Minimum 3-5 years of hands‑on experience as a Service Engineer, Project Engineer, or Instrument Engineer in process control environments.


• Experience in commissioning, startup, maintenance, and troubleshooting of analytical systems and measurement products.


• Strong understanding of process instrumentation and analyzer technologies.


• Excellent troubleshooting and problem‑solving abilities.


• Good communication and customer engagement skills.


• Proficiency in the English language.

Preferred Qualifications That Set You Apart

• Strong computer skills including Microsoft Office and engineering software applications.


• Knowledge of control and instrumentation theory and maintenance of online liquid analyzers, gas analyzers, gas chromatographs, and petroleum measurement systems.


• Experience servicing Emerson Analytical, Metering Systems, Measurement, and RTG products.


• Ability to deliver customer training programs related to product operation and maintenance.


• Knowledge of lifecycle services, maintenance contracts, and aftermarket support programs.

Our Culture & Commitment to You!

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives because we know that great ideas come from great teams. Our dedication to ongoing career development and building an inclusive culture ensures you have the support to thrive.

We recognize the importance of employee wellbeing. We provide flexible and competitive benefits plans designed to support your physical, mental, financial, and social needs. Our offerings include medical insurance plans, an Employee Assistance Program, tuition reimbursement, employee resource groups, recognition programs, and more. Our culture prioritizes work‑life balance and offers flexible time‑off plans, including paid parental leave, vacation, and holiday leave.

Our training programs and initiatives focus on end‑to‑end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face‑to‑face and virtual training, mentorship, coaching, project management, and on‑the‑job training.

WHY EMERSON (https://www1.emerson.com/en/corporate/careers/meet-emerson)

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award‑winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

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ABOUT EMERSON (https://www1.emerson.com/en/corporate/about-us)

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!

No calls or agencies please.

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.