Senior NOC Incident & Coordination Engineer

Confidential; Riyadh; On-site; SAR 167,000 - 290,000; Full time

Job summary

Confidential in Riyadh, Saudi Arabia invites applications for a seasoned NOC/Systems Administrator to coordinate day-to-day operations and ensure rapid incident resolution with high service quality.

You will lead incident escalations with internal teams and vendors, monitor critical events, and drive troubleshooting across technical groups while ensuring adherence to SLAs; strong ITIL familiarity, bilingual communication, and proactive incident reporting are essential.

Qualifications

• Bachelor's degree in IT, CS, or related field.
• 5+ years in System Administration or NOC operations.
• Knowledge of incident management and escalation processes.
• Excellent communication and stakeholder management skills.
• Familiarity with ITIL practices and monitoring tools preferred.
• Arabic and English communication skills.
• Basic knowledge of servers and networking.

Responsibilities

• Coordinate day-to-day NOC operations on the client side.
• Ensure timely resolution of incidents while maintaining service quality.
• Coordinate incident escalations with internal teams and vendors.
• Monitor critical incidents and ensure timely communication with stakeholders.
• Coordinate troubleshooting and resolution activities across technical teams.
• Track incident progress and ensure compliance with SLAs.

Job description

Confidential in Riyadh, Saudi Arabia invites applications for a seasoned NOC/Systems Administrator to coordinate day-to-day operations and ensure rapid incident resolution with high service quality.

You will lead incident escalations with internal teams and vendors, monitor critical events, and drive troubleshooting across technical groups while ensuring adherence to SLAs; strong ITIL familiarity, bilingual communication, and proactive incident reporting are essential.