Senior Manager - Dive Operations

The Red Sea Development Company; Riyadh; On-site; SAR 450,000 - 680,000; Full time

Job summary

The Red Sea Development Company is seeking a Senior Manager Dive Operations to lead the full setup and ongoing operation of the dive centre at our premier asset.

You will recruit and develop a high-performing team, ensure facility readiness, implement safety and brand standards, and oversee daily diving activities and training.

Collaborate with Sustainability, SEZ and other internal partners to align with environmental commitments while delivering premium guest experiences and revenue growth.

Qualifications

• Certified PADI Instructor with 500+ logged dives.
• Proven experience in dive center/resort management across multiple locations.
• Strong hospitality and guest service track record.
• Extensive diving health and safety experience with marine conservation awareness.
• Excellent written and spoken English; Arabic a plus.

Responsibilities

• Oversee the establishment and operational readiness of the dive center.
• Recruit, develop, and lead a high-performing team (up to 13 staff).
• Ensure compliance with the Dive Safety Manual and international standards.
• Coordinate dive-related sales, training, and certifications to maximize revenue and guest satisfaction.
• Collaborate with Sustainability and SEZ departments and align with brand and environmental commitments.

Skills

PADI Instructor

Dive Center Management

Guest Services

Safety Standards

Marine Conservation

Job description

From Land to Sea Active Experiences in Nature s Purest Form Red Sea Sports s Entertainment RSSE is a dedicated subsidiary of Red Sea Global RSG responsible for designing and delivering outstanding land and marine experiences at The Red Sea destination RSSE manages and operates a diverse portfolio of sports adventure and leisureofferings including water sports through Galaxea adventure activities via Akun and leisure experiences delivered by WAMA RSSE plays a key strategic role in the partnership between Red Sea Global and the Saudi Olympic s Paralympic Committee united by a shared ambition to promote inclusive accessible and world-class sports and recreational experiences Guided by a purpose-driven approach and a strong commitment to people and the planet RSSE delivers innovative programs aligned with Saudi Vision 2030 supporting the Kingdom s ambition to become a global leader in regenerative tourism

Job Purpose

The Senior Manager Dive Operations is a senior site-based leadership role responsible for the full establishment launch and ongoing operational excellence of the dive center at the designated asset The role plays a critical part in building a world-class dive operation from the ground up including recruitment team development facility readiness and implementation of robust systems processes and standards Once operational the role assumes full accountability for the safe efficient and premium delivery of all diving and underwater tourism activities This includes oversight of daily operations exceptional guest experiences strict adherence to international dive safety standards staff performance management environmental stewardship and brand alignment The Senior Manager will ensure the dive center consistently reflects the highest levels of professionalism safety and service excellence Responsibilities extend to leading dive excursions delivering and overseeing dive training and certification programs managing all dive-related sales and revenue streams and supporting the long-term growth of Galaxea s dive operations across multiple assets

Job Responsibilities

Report directly to the Galaxea Cluster Manager and actively support the establishment and operational readiness of the dive center at the assigned asset Ensure the smooth safe and efficient day-to-day operation of the dive center Support the Galaxea Cluster Manager in the planning development and expansion of dive centers across other assets as required Recruit build lead and develop a high-performing dive operations team managing a workforce of up to 13 diving professionals Collaborate closely with Sustainability and SEZ departments to ensure all operations align with sensitive high-profile environmental and marine conservation requirements Work remotely as required and attend office locations when operational or business needs dictate Ensure full compliance by all Galaxea staff with the DSM Red Sea Global Dive Safety Manual and all applicable international standards Establishment of Dive Center Pre-Opening Work in close partnership with the Galaxea Cluster Manager to plan develop and deliver the dive center and all associated operational components Support and collaborate with all RSG departments during the delivery phase to ensure timelines targets and operational phasing requirements are met Ensure the dive center is delivered in line with design intent safety requirements operational efficiency and brand standards Establishment of Dive Center Post-Opening Maintain and continuously enhance operational standards with safety as the highest and non-negotiable priority Ensure all dive center activities are conducted professionally consistently and in line with international best practice Oversee and ensure the safe and professional execution of all daily diving activities Ensure all training courses and certifications are delivered safely conservatively and strictly in accordance with the standards of the respective training agencies Maintain accurate up-to-date and auditable records for all dive center activities training and operations Plan direct analyze and coordinate all dive-related sales including retail operations to maximize revenue and guest satisfaction Build and sustain strong working relationships with internal stakeholders peers partners and the public Media Coverage Support the Destination Development department when required in facilitating photo and video media coverage Media support is secondary to operational responsibilities and undertaken only as directed by the Galaxea Cluster Manager or senior leadership Policies Systems Processes Procedures Standards amp Reporting Implement adopt and comply with all functional policies procedures SOPs and operational instructions to ensure consistency and control Assist the Senior Dive Operations Manager in preparing accurate timely MIS reports in line with corporate and functional reporting requirements

Job Requirements

Job Requirements Qualifications amp Experience Certified PADI InstructorMinimum of 500 logged divesCertified at least 50 students across all core coursesProven experience in dive center and or resort management across multiple geographic locationsStrong background in dive business and or resort operationsDemonstrated hospitality and guest service track recordExtensive diving health and safety experienceExperience operating in diverse global dive environmentsDive equipment management and maintenance oversightDive retail and commercial operations experienceStrong understanding of marine conservation principlesValid Fit-to-Dive medical certificationUnderwater photography and videography skills Certified PADI InstructorMinimum of 500 logged divesCertified at least 50 students across all core coursesProven experience in dive center and/or resort management across multiple geographic locationsStrong background in dive business and/or resort operationsDemonstrated hospitality and guest service track recordExtensive diving health and safety experienceExperience operating in diverse global dive environmentsDive equipment management and maintenance oversightDive retail and commercial operations experienceStrong understanding of marine conservation principlesValid Fit-to-Dive medical certificationUnderwater photography and videography skillsExcellent written and spoken EnglishStrong communication, presentation, and public speaking skillsExceptional customer service mindset with a proactive, can-do attitudeFlexible, open-minded, and adaptable approach to work and environmentSelf-motivated with strong time management and deadline-driven deliveryAbility to guide dives that deliver a premium wow guest experienceStrong technical knowledge of dive equipment and maintenance standardsHighly detail-oriented with excellent organizational skillsGuest-experience focused with the ability to manage high-end clienteleStrong cross-cultural awareness and ability to work with diverse nationalitiesProven ability to handle guest feedback, requests, and complaints professionallyCommitment to the highest possible safety standards for guests and staffLead by example as a role model for professional conduct and behaviorStrong leadership and people management capabilitiesAbility to work independently and as part of a team with sound judgmentMaintain strict confidentiality at all timesProficient in Microsoft Office applicationsStrong interest in marine science, conservation, research, and educationAbility to train and mentor staff to deliver exceptional guest experiencesStrong administrative, planning, and coordination capabilitiesAdditional spoken language(s), preferably ArabicSocial media content creation and posting skillsAdvanced marine life identification skills (fish, invertebrates, reptiles, mammals)Certified workshop technician for multiple dive equipment brands