Senior IT Support Engineer - Proactive Incident Expert

nttlimited; Jeddah; On-site; SAR 180,000 - 240,000; Full time

Job summary

NTT DATA is seeking an IT Technical Support Engineer to ensure IT infrastructure remains operational. The role is a seasoned SME that proactively identifies and resolves complex incidents and problems, restoring service rapidly while coordinating with vendors and stakeholders.

You will support the service desk, document progress, and maintain strong client relationships, with on-site working arrangements and a focus on quality and continuous improvement.

Qualifications

• Bachelor's degree in IT/Computing or related field.
• IT certifications such as ITIL and Microsoft 365.

Responsibilities

• Focus on ensuring all support lines for complex incidents, requests, events, and problems.
• Review infrastructure configuration, installation, testing, and operation to align with business requirements.
• Proactively identify problems, events, incidents, and errors.
• Build and maintain relationships with vendors and colleagues.
• Resolve calls and identify root causes for proactive future management.
• Ensure efficient resolution of incidents, problems, events, and requests.
• Escalate complex issues to 3rd party vendors and update systems per procedures.

Skills

Communication

Technical explanation

Interpersonal skills

Planning

Active listening

Client focus

IT knowledge update

Education

Bachelor's degree in IT/Computing

ITIL

Microsoft 365

Tools

MS Azure

Meeting Room Technologies

Microsoft 365

Secure Print

Job description

NTT DATA is seeking an IT Technical Support Engineer to ensure IT infrastructure remains operational. The role is a seasoned SME that proactively identifies and resolves complex incidents and problems, restoring service rapidly while coordinating with vendors and stakeholders.

You will support the service desk, document progress, and maintain strong client relationships, with on-site working arrangements and a focus on quality and continuous improvement.