Senior IT Operations Analyst: Infrastructure & Incidents

DXC Technology Company; Saudi Arabia; Hybrid; SAR 180,000 - 240,000; Full time

Job summary

DXC Technology is seeking an experienced Infrastructure Analyst to provide expert technical support and help implement infrastructure projects. You will monitor, troubleshoot, and optimize systems while collaborating with the team to improve efficiency and document incidents.

A strong background in data analysis and problem solving is required, with a focus on continuous learning and industry knowledge. The role emphasizes in-person collaboration with flexible support for wellbeing and work

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 5+ years of relevant work experience, including 2+ years in a similar role.
• Proven experience in infrastructure technology analysis.
• Strong data analysis and problem-solving skills.
• A continuous learner that stays abreast with industry knowledge and technology.

Responsibilities

• Provide expert technical support in infrastructure services and respond to complex issues.
• Assist in implementing infrastructure projects and initiatives, executing tasks.
• Monitor and troubleshoot infrastructure systems for optimal performance.
• Collaborate with the team to improve efficiency and resolve challenges.
• Contribute to infrastructure documentation including incident reports and configs.
• Apply deep technical knowledge to address complex problems.
• Follow established best practices and standards in delivery.
• Use critical thinking to find solutions to infrastructure issues.

Skills

Data analysis

Problem solving

Continuous learning

Infrastructure knowledge

Education

Bachelor's degree or higher

Tools

Cisco CCNA

AWS Certified Solutions Architect

CompTIA Security+

Job description

DXC Technology is seeking an experienced Infrastructure Analyst to provide expert technical support and help implement infrastructure projects. You will monitor, troubleshoot, and optimize systems while collaborating with the team to improve efficiency and document incidents.

A strong background in data analysis and problem solving is required, with a focus on continuous learning and industry knowledge. The role emphasizes in-person collaboration with flexible support for wellbeing and work