Senior IT Infrastructure Engineer: Networking & On-Site Ops

Amazon; Jeddah; On-site; SAR 180,000 - 240,000; Full time

Job summary

Amazon is seeking an IT Infrastructure Engineer to implement and maintain critical IT infrastructure at the Jeddah home site, reporting to the IT Manager. You will work with business teams and remote support to deliver day‑to‑day IT operations and support across networking, servers, and systems.

You will build technical depth across networking, systems administration, and infrastructure management. You will execute projects with guidance and contribute to operational excellence through hands‑on

Qualifications

• 1+ years of Windows Server technologies (AD, DFS, Print Services, SCCM).
• 2+ years of troubleshooting in a multi-user, high-availability environment.
• 2+ years of PC repair, troubleshooting, deployment, and liquidation.
• 1+ years of IT client, server, and network service delivery.
• 2+ years of networking (DNS, DHCP, SSL, OSI Model, TCP/IP).
• 2+ years of corporate Windows, Mac, or Linux OS support.
• 2+ years of supporting a corporate network environment.

Responsibilities

• Implement and maintain IT infrastructure across software and hardware environments.
• Ensure networking and computing systems remain available during production hours.
• Maintain all IT equipment at optimum performance; meet departmental KPIs and SLAs.
• Configure and troubleshoot networking fundamentals: routers, switches, wireless APs, structured cabling (DNS, DHCP, VLANs, TCP/IP).
• Liaise with global SME teams for installation and maintenance of networking/server infrastructure per Amazon standards.
• Perform site audits to ensure adherence to Amazon IT and Health & Safety guidelines.
• Run site-level projects with business, fellow engineers, and remote support teams.
• Act as single point of contact for assigned projects; keep stakeholders informed.
• Create, review, and execute change management requests and project plans.
• Validate and sanity-check technical execution of projects.
• Manage equipment availability through continuous improvement and cost reduction.
• Identify root causes of operational issues and process inefficiencies.
• Maintain and create policies, procedures, processes, and documentation.
• Provide direction and support to IT Support Technicians on tickets and action items.
• Mentor and train technicians; act as technical contact for remote support teams.
• Support recruitment of new talent into OpsTechIT (once trained).
• Support customers across multiple buildings and remote sites.
• Represent IT in site meetings; act as escalation point for business and support functions.
• Manage contractor/supplier relationships; communicate technical issues and Amazon standards.
• Purchase equipment per policies, budgets, and operational demand.
• Contribute to paid on-call schedule for high‑severity incidents.
• Produce weekly reports covering metrics and work performed.

Skills

Windows Server administration

Network troubleshooting

PC repair and deployment

IT service delivery

Networking fundamentals

Cross-team collaboration

Education

High school diploma

Tools

SCCM

DNS

DHCP

SSL

Job description

Amazon is seeking an IT Infrastructure Engineer to implement and maintain critical IT infrastructure at the Jeddah home site, reporting to the IT Manager. You will work with business teams and remote support to deliver day‑to‑day IT operations and support across networking, servers, and systems.

You will build technical depth across networking, systems administration, and infrastructure management. You will execute projects with guidance and contribute to operational excellence through hands‑on