Senior IT & Cybersecurity Managed Services Manager

Sscegypt; Jeddah; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading provider of IT and Cybersecurity Managed Services is seeking a senior hands-on manager for their operations in Jeddah. This role demands expertise in troubleshooting, managing escalations, and leading a technical team of engineers. The ideal candidate will have 7-10 years of experience in enterprise settings, with proficiency in network and security management. Responsibilities include overseeing service delivery, preparing executive reports, and mentoring staff. This full-time position requires working closely with clients and vendors to ensure service excellence.

Qualifications

• 7-10 years of hands-on enterprise experience.
• Strong troubleshooting skills in network and security.
• Ability to lead and mentor a team of engineers.

Responsibilities

• Act as L2/L3 escalation authority for critical IT issues.
• Lead managed services operations ensuring SLA compliance.
• Prepare monthly executive dashboards and reports.

Skills

Network performance and packet-level troubleshooting

Policy and NAT troubleshooting

Active Directory

Incident and RCA summaries

SLA and KPI performance

Education

Fortinet NSE 4 / NSE 5 / NSE 7

Cisco CCNA or CCNP

ITIL Foundation

Tools

FortiGate Firewalls

Microsoft Exchange

Job description

Location

Location
Jeddah, Makkah Province, Saudi Arabia

Department

IT & Cybersecurity Managed Services

Reports To

Director – Technology Services

Location Details

Offshore role supporting a client in Jeddah.
The candidate must stay at least one month in Jeddah, then travel once a month to the client.

Role Overview

A senior, hands-on IT & Cybersecurity Managed Services Manager responsible for independently solving complex technical issues, managing enterprise clients, and leading end-to-end service delivery. The role requires a professional capable of troubleshooting, managing escalations, leading a technical team, handling vendors, and presenting executive-level reports with clarity and maturity.

Key Responsibilities

• Act as L2/L3 escalation authority and personally resolve critical IT and security issues
• Perform hands-on troubleshooting of network, firewall, security, and infrastructure incidents
• Lead IT & Cybersecurity Managed Services operations ensuring SLA and KPI compliance
• Manage and mentor a team of up to 10 engineers
• Handle enterprise client interactions with professionalism and ownership
• Independently create and present monthly executive-level service and security reports
• Lead service transitions, operational projects, and continuous improvement initiatives
• Manage vendors and third-party partners, including escalations and performance reviews

Mandatory Technical Expertise (Hands-On)

Networking – L2 & L3

• Enterprise switches and routing
• VLANs, Trunking, STP, Inter-VLAN routing
• OSPF, BGP fundamentals, NAT, QoS
• Network performance and packet-level troubleshooting

Firewall & Network Security (Expert Level)

• FortiGate Firewalls – Mandatory
• Policy and NAT troubleshooting
• IPSec / SSL VPN
• UTM (IPS, Web Filtering, App Control)
• HA (Active-Passive / Active-Active)
• Traffic flow debugging and log analysis

IT & Cybersecurity

• Active Directory, Microsoft Exchange
• Server infrastructure (on-premises and cloud)
• SIEM, EDR, NDR, DLP, SOC operations
• Vulnerability assessment and remediation tracking
• ITIL Incident, Problem, and Change Management

Reporting & Client Governance

Prepare monthly executive dashboards and reports covering:

• SLA and KPI performance
• Incident and RCA summaries
• Security posture and risk trends
• Service improvement roadmap

Lead service review and governance meetings with senior stakeholders.

Mandatory / Strongly Preferred

• Fortinet NSE 4 / NSE 5 / NSE 7
• Cisco CCNA or CCNP
• ITIL Foundation

Preferred (Value Add)

• Fortinet NSE 8
• CompTIA Security+
• CEH
• Microsoft (Windows Server / Azure)
• PMP or PRINCE2

Ideal Candidate Profile

• 7–10 years of hands-on enterprise experience
• Technically strong and client-mature
• Capable of working independently with minimal supervision
• Comfortable owning issues, people, vendors, and outcomes
• Able to communicate technical topics clearly to executive stakeholders

Employment Type

Full-time

Company Overview

A leading provider of IT and Cybersecurity Managed Services, delivering enterprise-grade solutions that ensure operational excellence, security resilience, and client satisfaction. The organization values technical expertise, accountability, and continuous improvement in every engagement.