Senior Dynamics 365 CRM Consultant — Jeddah, Onsite

CodeNinja Inc.; Jeddah; On-site; SAR 300,000 - 420,000; Full time

Job summary

CodeNinja is hiring a Senior CRM Consultant to lead configuration, customization, integration, and ongoing support of Microsoft Dynamics 365 Customer Engagement modules within Saudi National Bank's CRM landscape — working directly with business stakeholders to translate banking requirements into scalable CRM solutions.

Based in Saudi Arabia, this role focuses on end-to-end CRM delivery for one of the region's largest banks.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or a related field.
• 8+ years total CRM experience, with 4+ years hands‑on Microsoft Dynamics 365 (online or on‑prem).
• Strong hands‑on expertise in D365 Customer Engagement (Sales/Customer Service/Marketing/Field Service).
• Proficiency with Power Platform (Power Apps, Power Automate, Power BI, Dataverse).
• Solid grasp of CRM customization: plugins, custom workflows, JavaScript, C#/.NET.
• Experience integrating D365 with third‑party/enterprise systems via REST/SOAP APIs.
• Strong SQL and data management skills.
• Excellent stakeholder communication skills; comfortable working directly with business and IT teams.

Responsibilities

• Lead end-to-end CRM solutioning on Microsoft Dynamics 365 (Sales, Customer Service, Marketing, and/or Field Service modules)
• Gather and analyze business requirements; produce BRDs, FRDs, and solution design documents
• Configure and customize entities, forms, views, business rules, workflows, and business process flows
• Build and maintain Power Automate flows and Power Apps components on the Dataverse platform
• Design and manage integrations between Dynamics 365 and core banking/enterprise systems via APIs and web services
• Own data migration activities (D365 import/export tools, SSIS, or equivalent ETL tools)
• Develop plugins/custom code where out-of-box configuration isn't sufficient (C#, .NET, JavaScript)
• Provide L2/L3 production support, troubleshoot issues, and manage change requests
• Ensure CRM solutions align with SNB's internal governance and relevant SAMA regulatory/compliance requirements
• Coordinate with QA teams on test planning and UAT support
• Mentor junior team members and support knowledge transfer

Skills

CRM Strategy

D365 CE

Power Platform

API Integrations

SQL

Stakeholder Communication

Mentoring

D365 Certifications

Education

Bachelor's degree in Computer Science / Information Systems or related field

Tools

Power Apps

Power Automate

Dataverse

C#/.NET

REST APIs

Job description

CodeNinja is hiring a Senior CRM Consultant to lead configuration, customization, integration, and ongoing support of Microsoft Dynamics 365 Customer Engagement modules within Saudi National Bank's CRM landscape — working directly with business stakeholders to translate banking requirements into scalable CRM solutions.

Based in Saudi Arabia, this role focuses on end-to-end CRM delivery for one of the region's largest banks.