Senior Director - Smart City & ICT Operations

Qiddiya; Riyadh; On-site; SAR 600,000 - 1,200,000; Full time

Job summary

Qiddiya Investment Company in Saudi Arabia seeks a senior leader to direct city IT operations within a complex smart city and large-scale infrastructure program. You will drive the operations strategy, oversee service delivery, incident and problem management, and governance, and work with city leadership, developers, utility providers, and ICT teams to ensure resilient, future-ready ICT services.

This role requires deep ICT and IoT/OT platform expertise and a proven track record leading

Qualifications

• Degree in computer science, information systems, telecommunications, or similar.

Responsibilities

• Develop and execute the city IT operations strategy for smart infrastructure readiness.
• Lead service operations across a complex smart city or large-scale infrastructure environment.
• Oversee incident and problem management while strengthening service governance.
• Shape and apply operating models that support effective smart city operations.
• Work closely with city leadership, developers, contractors, utility providers, and ICT and operations teams to align delivery and execution.

Skills

ICT operations leadership

Incident management

Problem management

Service governance

IoT platforms

OT platforms

Education

Computer Science

Information Systems

Telecommunications

Electrical Engineering

Tools

Smart city platforms

Infrastructure monitoring tools

Job description

Qiddiya Investment Company is a Saudi investment and development company leading major entertainment, sports, culture, and urban development initiatives, including Qiddiya City and related ventures. As the organization advances large-scale urban development, technology and operational excellence play a central role in shaping connected, future-ready environments.

This leadership opportunity is suited to someone who can set the direction for city IT operations in a complex infrastructure setting and help translate smart city ambition into dependable operational delivery. The role will work across senior stakeholders and operational partners to support resilient, integrated ICT operations that enable long-term city readiness.

Responsibilities

• Develop and execute the city IT operations strategy for smart infrastructure readiness.
• Lead service operations across a complex smart city or large-scale infrastructure environment.
• Oversee incident and problem management while strengthening service governance.
• Shape and apply operating models that support effective smart city operations.
• Work closely with city leadership, developers, contractors, utility providers, and ICT and operations teams to align delivery and execution.

• Degree in computer science, information systems, telecommunications, electrical engineering, or a similar transferable field.
• Extensive leadership experience leading ICT operations for a smart city, large real estate development, or another complex infrastructure environment.
• Proven experience leading service operations, including incident and problem management and service governance.
• Deep expertise in ICT infrastructure and IoT or OT platforms.
• Strong understanding of smart city operations models.
• Experience working effectively with city leadership, developers, contractors, utility providers, and ICT and operations teams.