Senior Director - Cloud Customer Engagement

SITE سايت; Riyadh; On-site; SAR 350,000 - 500,000; Full time

Job summary

SITE سايت is seeking a seasoned Customer Engagement leader to own the strategy and annual targets for public and private cloud portfolios. You will partner with Solution Excellence and Products Management to accelerate new-logo acquisition and grow the pipeline.

You will serve as the senior liaison between Cloud Services, Solutions, and Commercial leadership, defining value messaging, KPIs, and revenue targets while building strategic client relationships for retention and expansion.

Qualifications

• Bachelor's degree in IT, CS or related field.
• 10+ years in customer engagement, cloud solutions or related field.
• Sales/Account Management certification preferred; MBA is a plus.
• Strategic Planning, Revenue Enablement, Client Relationship Management, Cross-functional Leadership, Sales Funnel Management.

Responsibilities

• Own the customer engagement strategy and annual targets for public and private sector portfolios.
• Act as senior liaison between Cloud Services, Solutions, and Commercial leadership on new-logo strategy.
• Drive revenue enablement and Lead-to-Cash pipeline acceleration for new-logo accounts.
• Oversee value messaging across cloud offerings.
• Define and monitor engagement KPIs, annual revenue targets, and growth outcomes.
• Build strategic relationships with key clients to support retention and expansion.
• Provide senior leadership with engagement KPI and revenue performance reports.

Skills

Strategic Planning

Revenue Enablement

Client Relationship Management

Cross-functional Leadership

Sales Funnel Management

Education

Bachelor's degree in IT/CS or related field

MBA (preferred)

Job description

To own the customer engagement strategy and annual target-setting for public and private sector portfolios, driving new-logo acquisition and pipeline growth in partnership with Solution Excellence and Products Management.

Main Responsibilities

• Own the customer engagement strategy and annual target-setting for public and private sector portfolios.
• Act as the senior liaison between Cloud Services and Solutions and Commercial/Sales leadership on new-logo acquisition strategy.
• Drive revenue enablement initiatives and Lead-to-Cash pipeline acceleration for new-logo accounts.
• Oversee value messaging strategy across all cloud offerings.
• Own strategic collaboration with Cloud Solution Excellence and Cloud Products Management on unified customer strategy.
• Define and monitor engagement KPIs, annual revenue targets, and growth outcomes.
• Build strategic relationships with key clients to support retention and expansion.
• Proven value of sales record in the cloud business
• Achieved department-wide annual revenue targets.
• Expanded new-logo account base across sector portfolios.
• Strategic account plans with strong cross-functional alignment.
• Engagement KPI and revenue performance reports for senior leadership.

Required Qualifications & Experience

• Bachelor's degree in IT, Computer Science, or a related field.
• 10+ years of relevant experience in customer engagement, cloud solutions or related field.
• Sales/Account Management certification preferred; MBA is a plus.
• Strategic Planning, Revenue Enablement, Client Relationship Management, Cross-functional Leadership, Sales Funnel Management