Senior Charles River Support Engineer (Riyadh)

DXC Technology Morocco

Riyadh

On-site

SAR 180,000 - 240,000

Full time

42 hours ago

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Job summary

DXC Technology is seeking an experienced Charles River Analyst to join our Riyadh team for a maintenance project for a large customer in KSA. The role focuses on first-line technical and functional support of the Charles River Investment Management System, with duties spanning front- and back-office support, technical maintenance, and involvement in key change initiatives for the bank.

The ideal candidate has at least 7 years of Charles River Functional Support experience and can create concise

Qualifications

At least 7 years of working experience in Charles River Functional Support.
Provides technical and business support for the Charles River Investment Management System.
Provide first line technical support for product lines for Technical Support Field Support and customers.
Create and maintain troubleshooting guides to assist Technical Service staff in quickly and efficiently resolving customer inquiries.
Analysis maps and adapts product functions and workflows to client needs.

Responsibilities

Provides technical and business support for the Charles River Investment Management System.
Provide first line technical support for product lines for Technical Support Field Support and customers.
Create and maintain troubleshooting guides to assist Technical Service staff in quickly and efficiently resolving customer inquiries.
Analysis maps and adapts product functions and workflows to client needs.
Provide engineering troubleshooting assistance to customer support teams and other development teams within Charles River.