On-Site Murex Support Analyst – Banking IT

Sequel Solutions; Saudi Arabia; Sur place; SAR 180 000 - 240 000; Plein temps

Résumé du poste

Sequel Solutions seeks a Murex Analyst to represent us at a leading banking client in Riyadh, Saudi Arabia, working on the client’s premises. You will provide first-level technical support to bank users and act as the on-site liaison between client teams and Sequel’s remote technical staff.

Key duties include receiving and logging incidents, initial troubleshooting, documenting actions, and escalating complex issues while maintaining security and regulatory procedures.

Qualifications

• Experience in first-level technical support or helpdesk.
• Familiar with ticketing systems and remote-support tools.
• Fluent in English; Arabic is a plus.
• On-site work in Riyadh with emphasis on confidentiality.

Responsabilités

• Provide first-level technical support at the client site.
• Log, classify and track incidents and requests.
• Escalate complex issues to remote teams when needed.
• Coordinate with client and Sequel teams for resolutions.
• Document actions and outcomes clearly and accurately.

Connaissances

First-level support

Customer service

Communication

Documentation

Independence

Formation

Information Technology/Computer Science degree

Outils

Ticketing systems

Microsoft Office

Teams

Remote-support tools

Issue trackers

Description du poste

Sequel Solutions seeks a Murex Analyst to represent us at a leading banking client in Riyadh, Saudi Arabia, working on the client’s premises. You will provide first-level technical support to bank users and act as the on-site liaison between client teams and Sequel’s remote technical staff.

Key duties include receiving and logging incidents, initial troubleshooting, documenting actions, and escalating complex issues while maintaining security and regulatory procedures.