Sector Operations & Client Relations Lead

Maharah Human Resources Company; Riyadh; On-site; SAR 180,000 - 320,000; Full time

Job summary

Maharah Human Resources Company in Riyadh seeks an experienced Sector Manager to lead day-to-day operations, strengthen key client relationships, and ensure high service quality. You will monitor KPIs, resolve issues, and drive growth through client retention and new opportunities.

The role requires a Bachelor's in Business Administration and 4-7 years of operations management experience, with strong leadership and communication skills to coordinate with cross-functional teams.

Qualifications

• Bachelor's degree in Business Administration or a related field.
• 4-7 years of experience in operations management.
• Strong client/account management, leadership, communication, and problem-solving skills.

Responsibilities

• Develop and execute operational plans to achieve business objectives.
• Manage and strengthen long-term relationships with key clients.
• Monitor operational performance, KPIs, and service delivery.
• Address client concerns and coordinate with relevant teams to resolve operational issues.
• Support business growth through client retention and new business opportunities.
• Oversee team performance, training, and development.
• Monitor financial collections and outstanding client accounts.
• Ensure operational activities comply with applicable policies and regulations.
• Prepare periodic performance reports and recommendations for management.

Skills

Operations management

Client management

Leadership

Communication

Problem solving

Education

Bachelor's degree in Business Administration

Job description

Maharah Human Resources Company in Riyadh seeks an experienced Sector Manager to lead day-to-day operations, strengthen key client relationships, and ensure high service quality. You will monitor KPIs, resolve issues, and drive growth through client retention and new opportunities.

The role requires a Bachelor's in Business Administration and 4-7 years of operations management experience, with strong leadership and communication skills to coordinate with cross-functional teams.