SAP Ariba: Live Support & Process Improvement Consultant

DXC Technology; Riyadh; On-site; SAR 180,000 - 280,000; Full time

Job summary

DXC Technology is seeking a skilled SAP Ariba Consultant to support and maintain Ariba in a live production environment. You will focus on incident management, user support, and process improvements across the Procure-to-Pay and Source-to-Contract cycles.

The role requires strong functional expertise in SAP Ariba modules, experience with ticketing tools, and the ability to work with SAP ERP/S/4HANA teams to resolve integration issues.

Qualifications

• Bachelor’s degree in IT, Business, or related field.
• 3-8+ years of SAP Ariba experience in support or implementation.
• Strong knowledge of P2P and S2C processes; SAP Ariba modules.

Responsibilities

• Provide L2/L3 support for SAP Ariba modules in production.
• Handle incidents, service requests, and problems via ticketing tools.
• Analyze and resolve issues related to Ariba Buying & Invoicing, Sourcing, and Contracts.
• Monitor system performance and ensure high availability and stability.
• Coordinate with SAP ERP/S/4HANA teams for integrations (CIG).
• Perform root cause analysis (RCA) and implement preventive measures.
• Assist business users with training and process guidance.
• Maintain documentation (knowledge base, SOPs, issue logs).

Skills

SAP Ariba

L2/L3 support

Root cause analysis

SLA management

Incident management

User training

Analytical skills

Education

Bachelor’s degree in IT or related field

Tools

ServiceNow

Jira

Job description

DXC Technology is seeking a skilled SAP Ariba Consultant to support and maintain Ariba in a live production environment. You will focus on incident management, user support, and process improvements across the Procure-to-Pay and Source-to-Contract cycles.

The role requires strong functional expertise in SAP Ariba modules, experience with ticketing tools, and the ability to work with SAP ERP/S/4HANA teams to resolve integration issues.