IBM Integration Team Lead: L2 App Support & Automation

DXC Technology Inc.; Riyadh; Hybrid; SAR 250,000 - 420,000; Full time

Job summary

DXC Technology Inc. seeks a senior L2 Application Support lead to oversee enterprise IBM Integration platforms (ACE, IIB, DataPower) ensuring high availability and reliable operations. You will mentor engineers, manage incidents, and drive RCA and permanent fixes across APIs, queues, and connected apps.

The role requires hands-on troubleshooting, incident/problem/change management per ITIL, and collaboration with multiple tech teams to minimize business impact.

Qualifications

• 12+ years of IT experience with enterprise IBM Integration and application support.

Responsibilities

• Lead the L2 Application Support team for enterprise IBM Integration platforms and services.

Skills

IBM ACE

IBM IIB

IBM DataPower

L2 Support Leadership

Incident Management

ITIL

Stakeholder Management

Tools

ACE

IIB

DataPower

MQ

APIs

Job description

DXC Technology Inc. seeks a senior L2 Application Support lead to oversee enterprise IBM Integration platforms (ACE, IIB, DataPower) ensuring high availability and reliable operations. You will mentor engineers, manage incidents, and drive RCA and permanent fixes across APIs, queues, and connected apps.

The role requires hands-on troubleshooting, incident/problem/change management per ITIL, and collaboration with multiple tech teams to minimize business impact.