Sales Specialist

el Grocer - Online Grocery Delivery; Riyadh; On-site; SAR 60,000 - 120,000; Full time

Job summary

el Grocer - Online Grocery Delivery in Riyadh is seeking a sales-oriented professional to drive targets while delivering outstanding customer service and a high-quality shopping experience. You will market products effectively, sustain store operations, and support inventory management to ensure product availability across brands.

The role requires strong communication, negotiation, CRM proficiency, and the ability to train team members in a dynamic retail environment.

Qualifications

• Proven experience in retail sales or customer-facing roles.
• Strong communication and interpersonal skills.
• Excellent negotiation and persuasion abilities, focused on customer satisfaction and sales conversion.
• Proficient in using CRM systems and basic MS Office tools (Excel, Outlook, PowerPoint).
• Analytical mindset with ability to monitor sales metrics and translate insights into action.
• Ownership, accountability, and attention to detail.
• Fluent in English; Arabic is an advantage.

Responsibilities

• Achieve the assigned sales target by aligning with the budgeted product mix to drive revenue growth.
• Deliver exceptional customer service by addressing inquiries and complaints professionally.
• Follow standardised sales processes and maintain CRM systems with data-driven insights.
• Monitor and analyze sales performance to identify gaps and opportunities.
• Manage inventory control procedures and stock replenishment for accurate levels.
• Ensure store cleanliness, organization and attractive visual merchandising.
• Provide on-the-job training to team members to build capability.

Skills

Retail sales

Customer service

Communication

Negotiation

CRM systems

MS Office

Excel

Outlook

PowerPoint

Tools

CRM systems

MS Office

Excel

Outlook

PowerPoint

Job description

Purpose

Responsible for achieving sales targets by delivering exceptional customer service, effectively marketing products, and ensuring a high-quality shopping experience, while maintaining efficient store operations and contributing to inventory management to ensure consistent product availability that meets customer needs.

Responsibilities

• Achieve the assigned sales target by ensuring alignment with the budgeted product mix across brands, categories, and SKUs, to drive consistent revenue growth and meet business objectives.
• Deliver exceptional customer service by addressing inquiries, concerns, and complaints professionally, to enhance customer satisfaction, build loyalty, and strengthen the brand image.
• Follow standardised sales processes and maintain CRM systems while providing data-driven insights, to ensure operational consistency and support ongoing performance improvements.
• Monitor and analyse sales performance regularly, to identify performance gaps, trends, and opportunities for enhancement in both individual and store-wide sales efforts.
• Manage inventory control procedures, including stock replenishment, stocktaking, and tracking delivery and installation performance, to maintain accurate inventory levels and ensure operational readiness.
• Ensure store cleanliness, organisation, and attractive visual merchandising to provide a welcoming shopping environment and reinforce brand standards.
• Provide on-the-job training to team members to build team capability, improve product knowledge, and ensure consistent service delivery across the sales team.

Experience and Requirements

• Proven experience in retail sales (HA- AC), customer service, or a similar customer-facing role.
• Strong communication and interpersonal skills to effectively engage with customers and team members.
• Excellent negotiation and persuasion abilities, with a focus on customer satisfaction and sales conversion.
• Proficient in using CRM systems and basic MS Office tools (Excel, Outlook, PowerPoint).
• Analytical mindset with the ability to monitor sales metrics and translate insights into action.
• Strong sense of ownership, accountability, and attention to detail.
• Fluent in English; Arabic is an advantage.
• Willingness to work in a dynamic retail environment.