Sales Associate

Apparel Group; Riyadh; On-site; SAR 27,000 - 42,000; Full time

Job summary

Apparel Group in Riyadh, Saudi Arabia is seeking a proactive Sales Associate to enhance the in-store experience and drive sales. You will greet customers, understand their needs, and explain product features while promoting the loyalty program. The role emphasizes VM compliance, stock accuracy, and efficient POS operations.

Flexibility to work extended hours during peak periods and a polished, customer-focused demeanor are essential to succeed in this role at Apparel Group.

Qualifications

• Bachelor's degree and strong communication skills.
• Experience in a sales role preferred.
• Retail knowledge of product features and care instructions.

Responsibilities

• Greet customers and assist them in selecting products that meet their needs.
• Convert window shoppers into buyers and promote the loyalty program.
• Upsell and cross-sell products to increase sales opportunities.
• Maintain store standards and adhere to VM guidelines and stock management for clearance items.
• Operate the POS system, balance the till, process payments, issue receipts, and ensure accurate transactions.
• Record and manage stock, monitor inventory, and support loss prevention policies.

Skills

Customer service

Communication

Interpersonal skills

Sales

Education

Bachelor's degree

Tools

POS system

Job description

Sales Associate

Position Objective:

The Sales Associate is responsible for representing the brand by maximizing sales and delivering exceptional customer service. This role involves maintaining store standards, supporting visual merchandising, and assisting in the overall retail experience while adhering to operational duties as assigned by the Store Manager or Assistant Store Manager.

Key Responsibility:

Customer Service:

• Greet customers and assist them in selecting products that meet their needs.
• Convert window shoppers into buyers through proactive engagement.
• Promote the company's loyalty program to encourage repeat sales.
• Deliver top-tier customer service by following the company’s GUEST model (Greet, Understand, Explain, Sell, Thank).
• Stay informed about various brands within the group to offer effective suggestions and cross-selling opportunities.
• Educate customers on product features, benefits, materials, and care instructions.

Grooming / Attitude / Knowledge:

• Always present a well-groomed and professional appearance.
• Be flexible and available to work extended hours during peak sales periods.
• Stay up-to-date on product knowledge to minimize stock loss and provide accurate recommendations.

Merchandising:

• Ensure products are displayed in an attractive manner according to store layout standards.
• Adhere to visual merchandising (VM) guidelines and stock management protocols, especially for clearance items.
• Record and maintain accurate inventory records for incoming and outgoing stock.
• Upsell and cross-sell products to increase sales opportunities.
• Maintain strong knowledge of product inventory and promotions to communicate effectively with customers.

Process:

• Efficiently operate the Point of Sale (POS) system for billing and transactions.
• Balance the cash till at the start and end of shifts.
• Accurately process payments through cash, credit cards, vouchers, or automatic debits.
• Issue receipts, refunds, and change to customers correctly.
• Maintain vigilance regarding store security and ensure all loss prevention policies are followed.
• Replenish and re-merchandise stock on the sales floor to ensure product availability at all times.

Desired Qualification:

The ideal Sales Associate in a retail company should have a bachelor’s degree with effective communication and interpersonal skills in order to contribute to a welcoming customer experience, previous experience in a sales role is preferred.