SALES ADMINISTRATOR - Riyadh KSA

BVLGARI; Riyadh; On-site; SAR 54,000 - 90,000; Full time

Job summary

BVLGARI in Riyadh invites a Sales Administrator to join our luxury boutique team. You will deliver an elevated shopping experience while ensuring meticulous back-office efficiency and data accuracy across all store operations.

The role requires 3-5 years in luxury retail or related fields, with strong CRM usage, inventory oversight, and collaboration with sales staff to maximize client satisfaction. Saudi nationals only are noted in the posting.

Qualifications

• 3-5 years' experience in a comparable luxury retail role.
• Proven ability to support back-office operations and sales processes.
• Strong attention to detail and customer service mindset.

Responsibilities

• Oversee back-office operations including data entry into designated software systems.
• Manage product receiving at stores and verify invoices against items.
• Coordinate inventory activities, cycle counts, and audits.
• Support sales staff from client reception to payments and packaging.
• Handle e-commerce tasks such as shipping coordination and labeling.
• Liaise with IT/system suppliers for hardware/software issues.
• Coordinate admin workflow and supervise the in-store admin team.
• Maintain VAT processes relevant to sales operations.

Skills

Luxury retail experience

CRM techniques

Store operations

Tools

Beanstore

Gemini CRM

SAP Excel

Job description

Since 1884, our creations inspired by Rome Heritage reflect extraordinary colored gemstones combinations, as well innovation and magnificence.

In order to complete our team driven by excellence and the commitment, of creating a working environment achieving full customer satisfaction, Bulgari Middle East is looking for its next generation of retail professionals to join our magnificent maison:

SALES ADMINISTRATOR, RIYADH

[for Saudi Nationals only]

Your Mission

To provide an inspirational, elevated luxurious shopping experience in order to make client dreams come true and maximize every sales opportunity. This will be demonstrated by excellent back of house efficiency, productivity and team spirit by supporting peers and colleagues in the running of the boutique. Demonstrate excellent attention to detail and drive carefully curated KPIs to new heights.

Job responsibilities

Main Accountabilities:

• Oversee back-office operations including data entry into designated software systems.
• Manage product receiving at stores, ensuring accuracy between physical items received and corresponding invoices.
• Address any discrepancies or issues with incorrectly received products in collaboration with Commercial Company Administration.
• Supervise store stock levels, storage management, and coordinate all inventory-related activities (cycle counts, quarterly inventories, annual audits).
• Conduct after-sales service tasks-managing repairs, liaising with repair centers, organizing shipments for repairs, and maintaining communication flow regarding item repair status to ensure sales staff are well-informed.
• Handle tagging processes associated with all items from receipt to repricing.
• Serve as the point of contact for IT/system suppliers for hardware/software malfunctions or damages.
• Coordinate with suppliers regarding any store maintenance concerns and provide timely updates to the Store Manager.
• Purchase orders management (In Ivalua - this will be enhanced; I am working on centralizing some of the PO's from the store level).
• Assist sales staff throughout the entire sales process from client reception to finalizing payments/packaging.
• Understand VAT processes and procedures relevant to sales operations.
• Assist with e-commerce related tasks including shipping coordination, product labeling, and packaging.
• Oversee administrative functions for Marketing events & exhibitions, ensuring that each event aligns with company standards and contributes to our reputation for excellence.
• Serve as the primary point of contact between exhibition management and the Middle East and Africa India (MEAI) team to ensure smooth communication and strategic cohesion.
• Functionally in charge of the admin team in store (coordinate admin workflow and supervision).
• Coordinate new admin processes to be implemented; referent for inventories, adjustments, inversions, mini stock counts...
• The referent for any maintenance issue (he is already supporting us in this).
• The referent for any operation matter related to the store.
• The referent for the store suppliers.
• In charge of store schedule (supervised by management).
• In charge of back office stock management and allocation.
• After-sales products in-store supervision, organization, and flow.

Profile

Technical Skills:

• In-depth knowledge of the luxury business sector.
• Proficient selling skills tailored for luxury goods.
• Familiarity with store procedures and operational processes within a luxury retail context.
• Expertise in CRM techniques and tools utilized within the luxury retail industry.
• Proficiency in store operation applications such as Beanstore, Gemini CRM systems SAP Excel etc.

Soft Skills:

Strong customer orientation with an emphasis on providing exceptional service experiences.

Demonstrated flexibility capable of adapting to evolving business needs.

Unwavering integrity & trustworthiness reflecting Bulgari's values.

Excellent communication skills that facilitate clear and effective exchanges with both customers

Proactive problem-solving abilities

Leadership

Time Management

The successful candidate will have 3-5 years' experience in a comparable position either at Bulgari or another company specializing in luxury product sales. This role demands someone who can embody our brand’s reputation for quality both internally among colleagues and externally when interacting with our esteemed clientele.