SALES ADMINISTRATOR - Riyadh KSA

LVMH; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Job summary

Bulgari Middle East is seeking a Sales Administrator in Riyadh to provide an elevated luxury shopping experience while ensuring efficient back-office operations. You will support store administration, data entry, product receiving, and inventory control to maximize sales opportunities.

The role requires solid CRM skills, attention to detail, and 3–5 years of experience in luxury retail sales or administration. A strong commitment to Bulgari’s standards and customer service is essential.

Qualifications

• In-depth knowledge of the luxury retail sector.
• Proven selling skills tailored for luxury goods.
• Familiarity with store procedures and operational processes within a luxury retail context.
• Experience with CRM systems in luxury retail.

Responsibilities

• Oversee back-office operations including data entry into designated software systems.
• Manage product receiving at stores, ensuring accuracy between physical items received and invoices.
• Address discrepancies with incorrect receipts in collaboration with Commercial Company Administration.
• Supervise stock levels, storage and inventory activities.
• Handle after-sales services including repairs and liaising with centers to keep sales staff informed.

Skills

Luxury retail knowledge

Luxury selling skills

CRM techniques

Store procedures

Tools

Beanstore

Gemini CRM

SAP

Excel

Job description

Since 1884, our creations inspired by Rome Heritage reflect extraordinary colored gemstones combinations, as well innovation and magnificence.

In order to complete our team driven by excellence and the commitment, of creating a working environment achieving full customer satisfaction, Bulgari Middle East is looking for its next generation of retail professionals to join our magnificent maison:

SALES ADMINISTRATOR, RIYADH

[for Saudi Nationals only]

Your Mission

To provide an inspirational, elevated luxurious shopping experience in order to make client dreams come true and maximize every sales opportunity. This will be demonstrated by excellent back of house efficiency, productivity and team spirit by supporting peers and colleagues in the running of the boutique. Demonstrate excellent attention to detail and drive carefully curated KPIs to new heights.

Job responsibilities

Main Accountabilities:

• Oversee back-office operations including data entry into designated software systems.
• Manage product receiving at stores, ensuring accuracy between physical items received and corresponding invoices.
• Address any discrepancies or issues with incorrectly received products in collaboration with Commercial Company Administration.
• Supervise store stock levels, storage management, and coordinate all inventory-related activities (cycle counts, quarterly inventories, annual audits).
• Conduct after-sales service tasks—managing repairs, liaising with repair centers, organizing shipments for repairs, and maintaining communication flow regarding item repair status to ensure sales staff are well-informed.
• Handle tagging processes associated with all items from receipt to repricing.
• Serve as the point of contact for IT/system suppliers for hardware/software malfunctions or damages.
• Coordinate with suppliers regarding any store maintenance concerns and provide timely updates to the Store Manager.
• Purchase orders management (In Ivalua – this will be enhanced; I am working on centralizing some of the PO’s from the store level).
• Assist sales staff throughout the entire sales process from client reception to finalizing payments/packaging.
• Understand VAT processes and procedures relevant to sales operations.
• Assist with e-commerce related tasks including shipping coordination, product labeling, and packaging.
• Oversee administrative functions for Marketing events & exhibitions, ensuring that each event aligns with company standards and contributes to our reputation for excellence.
• Serve as the primary point of contact between exhibition management and the Middle East and Africa India (MEAI) team to ensure smooth communication and strategic cohesion.
• Functionally in charge of the admin team in store (coordinate admin workflow and supervision).
• Coordinate new admin processes to be implemented; referent for inventories, adjustments, inversions, mini stock counts…
• The referent for any maintenance issue (he is already supporting us in this).
• The referent for any operation matter related to the store.
• The referent for the store suppliers.
• In charge of store schedule (supervised by management).
• In charge of back office stock management and allocation.
• After-sales products in-store supervision, organization, and flow.

Profile

Technical Skills:

• In-depth knowledge of the luxury business sector.
• Proficient selling skills tailored for luxury goods.
• Familiarity with store procedures and operational processes within a luxury retail context.
• Expertise in CRM techniques and tools utilized within the luxury retail industry.
• Proficiency in store operation applications such as Beanstore, Gemini CRM systems SAP Excel etc.

Soft Skills:

Strong customer orientation with an emphasis on providing exceptional service experiences.

Demonstrated flexibility capable of adapting to evolving business needs.

Unwavering integrity & trustworthiness reflecting Bulgari's values.

Excellent communication skills that facilitate clear and effective exchanges with both customers

Proactive problem-solving abilities

Leadership

Time Management

The successful candidate will have 3–5 years' experience in a comparable position either at Bulgari or another company specializing in luxury product sales. This role demands someone who can embody our brand’s reputation for quality both internally among colleagues and externally when interacting with our esteemed clientele.

Bvlgariwas founded in the heart of Rome in 1884.Over the decades, the Brand has established a worldwide reputation as magnificent Roman High Jeweler and icon of Italian art of living.
Through a pioneering vision, the company’s international success has evolved into a global and diversified luxury purveyor of products and services, ranging from fine jewels and high-end watches to accessories and perfumes, and featuring an extended network of boutiquesand hotels.
Demonstrated through its numerous philanthropic partnerships,Bvlgarideeply believes in innovating the present for a sustainable future through its commitmentto Social & Environmental Responsibility and giving back – to nature and to the community. In 2024 the Maison announced the creation of Fondazione Bvlgari, reinforcing its devotion to building a meaningful tomorrow through care, generosity and long-term dedication.