Room Service Order Taker

Hilton; Arabia Saudí; A distancia; SAR 40.000 - 52.000; Jornada completa

Descripción de la vacante

Hilton is seeking a Room Service Order Taker to brighten guests’ stays by handling in-room dining orders with accuracy and warmth. You will answer calls, take orders, input them into the POS system, and explain menu items while offering upsells.

You’ll also process payments and ensure accurate cheque reconciliation, reflecting Hilton’s hospitality standards. This role is based on site in Saudi Arabia and requires a proactive, guest-focused approach with strong attention to detail and teamwork in

Formación

• Excellent guest service skills and a friendly attitude.
• Ability to take orders accurately and input them into the POS system.
• Attention to detail when reconciling checks and handling payments.

Responsabilidades

• Delight our guests with upbeat and friendly interactions.
• Answer room service calls promptly and handle guest requests.
• Take and input orders into the POS system accurately.
• Learn menu details and promotions to answer questions confidently.
• Upsell food and beverage items and promotions.
• Process payments and reconcile checks per accounting guidelines.

Conocimientos

Guest interaction

Order taking

POS input

Menu knowledge

Upselling

Cash handling

Herramientas

POS system

Descripción del empleo

Job Identification: 227719

Job Category: Food and Beverage

Job Schedule: Full time

Equal Opportunity Employer EOE, including disability/vets

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Room Service Order Taker , you’re not just processing in-room dining orders – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you’ll do during a typical day:

• Delight our guests: Bring an upbeat and friendly attitude to all guest interactions and proactively look for ways to make their experience special

• Answer calls promptly: Respond to Room Service telephones and guest requests in a friendly, timely, and efficient manner

• Take orders with care: Capture food and beverage orders and input them into the point-of-sale system without errors – attention to detail is key!

• Master the menu: Learn the details of all menu items, promotions, and specials so you can help guests and answer their questions with confidence

• Upsell Offerings: Suggest and promote food and beverage items such as sides, desserts, drinks, and special promotions

• Process payments with accuracy: Reconcile checks, including verifying check totals and gratuity disbursement, and handle cash according to accounting guidelines

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands (https://www.hilton.com/en/brands/) , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/blogs) to see why we’re more than a great place to stay—we’re a great place to work.