Returns Team Leader

Ninja ?? نينجا; Riyadh; On-site; SAR 70,000 - 120,000; Full time

Job summary

Ninja in Riyadh seeks an experienced Returns Team Leader to manage daily returns processing within the Central Warehouse, ensuring accurate records, proper disposition, and strict compliance with procedures. The role requires coordinating with QA, stock control, and frontline teams to maintain high inventory integrity.

The ideal candidate has 3-5 years in warehouse returns and proven leadership skills, with strong knowledge of WMS and inventory movements.

Qualifications

• 3-5 years of experience in warehouse operations, returns, inbound, inventory control, or related field.
• Certification in Warehouse/Logistics is an advantage.
• Previous team leader or operational coordination experience preferred.
• Strong knowledge of warehouse returns, receiving, product verification, and inventory movements.
• Experience using WMS and warehouse systems.

Responsibilities

• Lead daily receiving and processing of returned products within the Central Warehouse.
• Verify returned quantities, item details, condition, return reasons, and supporting documents.
• Ensure returned products are recorded in WMS/system records and maintain traceability.
• Investigate and resolve discrepancies with Stock Control and relevant teams.
• Coordinate with QA for product condition assessment when required.
• Ensure damaged, expired, or non-conforming products are not returned to stock without approval.
• Coordinate approved dispositions such as restocking, supplier return, or disposal.
• Lead and allocate daily tasks based on returns volumes and priorities.
• Monitor productivity, accuracy, attendance, and compliance with procedures and safety standards.
• Maintain accurate return records and prepare daily/periodic reports.
• Monitor return KPIs and support process improvement initiatives.
• Escalate major issues to the Inbound Manager

Skills

Team leadership

Warehouse operations

Returns processing

Inventory control

WMS transactions

Problem solving

Communication

Reporting

Education

Warehouse certification

Tools

WMS

Job description

We are looking for an experienced Returns Team Leader to join our Warehouse team and lead daily returns receiving, verification, inventory accuracy, product disposition, and team coordination activities.

Responsibilities

• Lead daily receiving and processing of returned products within the Central Warehouse
• Verify returned quantities, item details, condition, return reasons, and supporting documents
• Ensure returned products are correctly recorded in WMS/system records and maintain full traceability
• Investigate and resolve quantity, item, documentation, and inventory discrepancies with Stock Control and relevant teams
• Ensure returned products are properly segregated and classified based on condition and approved disposition
• Coordinate with Quality Assurance for product condition assessment when required
• Ensure damaged, expired, rejected, or non-conforming products are not returned to available stock without proper approval
• Coordinate products approved for restocking, supplier return, disposal, or other approved disposition
• Lead and allocate daily tasks based on return volumes, workload, and operational priorities
• Monitor team productivity, accuracy, attendance, and compliance with warehouse procedures and safety standards
• Maintain accurate return records and prepare daily/periodic operational reports
• Monitor return KPIs, identify recurring issues, and support process improvement initiatives
• Escalate significant return issues, quality concerns, or operational delays to the Inbound Manager

Requirements

• 3-5 years of relevant experience in warehouse operations, returns, inbound, inventory control, or a related field
• Relevant Warehouse, Inventory, Logistics, or Supply Chain certification is an advantage
• Previous Team Leader or operational coordination experience is preferred
• Strong knowledge of warehouse returns, receiving, product verification, and inventory movements
• Experience handling returned products and verifying quantity, condition, item details, and documentation
• Good understanding of inventory accuracy, stock discrepancies, and WMS transactions
• Knowledge of damaged stock, expiry control, product segregation, and disposition processes
• Experience using WMS and warehouse operational systems
• Strong leadership and ability to coordinate frontline warehouse teams and allocate daily workload
• Good problem-solving, communication, organization, and reporting skills
• Ability to work in a fast-paced, high-volume warehouse environment and support rotational shifts, weekends, or public holidays when required