Returns Team Leader

Ninja ?? نينجا; Dammam; On-site; SAR 112,000 - 156,000; Full time

Job summary

Ninja warehouse in Saudi Arabia is seeking an experienced Returns Team Leader to oversee daily returns receiving, verification, and inventory accuracy in the Central Warehouse. You will lead a frontline team and coordinate cross-functional activities to ensure compliant dispositions.

The role requires hands-on leadership, attention to detail, and the ability to monitor KPIs, maintain traceability, and drive process improvements in a fast-paced, high-volume environment with rotational shifts as

Qualifications

• 3-5 years of relevant warehouse operations experience.
• Certification in Warehouse, Inventory, Logistics or Supply Chain is an advantage.
• Experience leading teams and coordinating frontline warehouse activities.
• Strong knowledge of returns processes, receiving, verification, and inventory movements.
• Proficiency with WMS and warehouse systems.

Responsibilities

• Lead daily returns receiving and processing in Central Warehouse.
• Verify returned quantities, item details, condition, reasons, and documents.
• Ensure accurate recording in WMS and maintain traceability.
• Investigate discrepancies with Stock Control and relevant teams.
• Coordinate with QA for product condition assessment when required.
• Lead and allocate daily tasks based on volumes and priorities.
• Monitor KPIs, productivity, attendance, and adherence to safety.
• Prepare daily/periodic operational reports.
• Escalate significant issues to the Inbound Manager.

Skills

Team Leadership

Operations Coordination

Inventory Management

WMS Knowledge

Communication

Reporting

Problem Solving

Tools

WMS

Job description

We are looking for an experienced Returns Team Leader to join our Warehouse team and lead daily returns receiving, verification, inventory accuracy, product disposition, and team coordination activities.

Responsibilities:

• Lead daily receiving and processing of returned products within the Central Warehouse
• Verify returned quantities, item details, condition, return reasons, and supporting documents
• Ensure returned products are correctly recorded in WMS/system records and maintain full traceability
• Investigate and resolve quantity, item, documentation, and inventory discrepancies with Stock Control and relevant teams
• Ensure returned products are properly segregated and classified based on condition and approved disposition
• Coordinate with Quality Assurance for product condition assessment when required
• Ensure damaged, expired, rejected, or non-conforming products are not returned to available stock without proper approval
• Coordinate products approved for restocking, supplier return, disposal, or other approved disposition
• Lead and allocate daily tasks based on return volumes, workload, and operational priorities
• Monitor team productivity, accuracy, attendance, and compliance with warehouse procedures and safety standards
• Maintain accurate return records and prepare daily/periodic operational reports
• Monitor return KPIs, identify recurring issues, and support process improvement initiatives
• Escalate significant return issues, quality concerns, or operational delays to the Inbound Manager

Requirements

• 3-5 years of relevant experience in warehouse operations, returns, inbound, inventory control, or a related field
• Relevant Warehouse, Inventory, Logistics, or Supply Chain certification is an advantage
• Previous Team Leader or operational coordination experience is preferred
• Strong knowledge of warehouse returns, receiving, product verification, and inventory movements
• Experience handling returned products and verifying quantity, condition, item details, and documentation
• Good understanding of inventory accuracy, stock discrepancies, and WMS transactions
• Knowledge of damaged stock, expiry control, product segregation, and disposition processes
• Experience using WMS and warehouse operational systems
• Strong leadership and ability to coordinate frontline warehouse teams and allocate daily workload
• Good problem-solving, communication, organization, and reporting skills
• Ability to work in a fast-paced, high-volume warehouse environment and support rotational shifts, weekends, or public holidays when required