Retail/Visitor Experience Trainers

Shine - Event Staffing; Dammam, Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading partner in the travel industry seeks a trainer to facilitate interactive training sessions for retail personnel, focusing on sales techniques and hospitality. This 6-month project involves conducting sessions in both Riyadh and Dammam. Ideal candidates should have experience in customer service and training, with excellent communication skills and the ability to engage diverse audiences. The role offers a competitive salary and a highly valuable learning experience.

Benefits

Incentive based rewards

Highly attractive salary

Training from a reputable partner

Qualifications

• At least 1 year of experience in a guest-facing or customer service position.
• Demonstrated experience in training, coaching, or team development.
• Strong verbal and written communication skills.

Responsibilities

• Organizing and delivering group training sessions.
• Fostering a positive atmosphere through role-play and team-building.
• Assessing training effectiveness and providing reports.

Skills

Customer Service

Communication Skills

Team Development

Interactivity in Training

Job description

Job Summary

Shine, on behalf of a leading partnerin the travel industry, are building ateam of trainers who will be responsible for leading and facilitating comprehensive and highly interactive training sessions for retail personnel, with a focus on sales techniques, people skills and hospitality. This will be a 6-month project which will include training sessions conducted in Riyadh and Dammam.

As a trainer, you will receive comprehensive trainingto prepare and support you in overseeing your training sessions and knowledge transfer to your team.

Key Responsibilities:

• Organizing and delivering group training sessions using supplied materials while upholding high standards.
• Involving trainees with interactive content, fostering a positive atmosphere through role-play and team-building activities.
• Utilizing real-world examples to reinforce learning objectives for practical application.
• Assessing training effectiveness through feedback and provide reports to training leads.
• Keeping precise records of attendance and performance.
• Regularly updating training leads on progress and address any learning gaps.

Requirements:

• Preferably at least1 year of experience in a guest-facing or customer service position, emphasizing hospitality and outstanding customer experience.
• Demonstrated experience in training, coaching, or team development.
• Deep dedication to customer satisfaction and awareness of its influence on business success.
• Strong verbal and written communication skills to connect with diverse audiences.
• Capacity to foster positive relationships with internal teams while exemplifying excellent customer service.
• Proficiency in tailoring resources to effectively address the needs of all learners.
• Willingness to travel to Dammam/Riyadh

Benefits:

• Highly attractive salary.
• Incentive based rewards.
• Receive training from a highly reputable international visitor experience partner.
• Contribute to the growth and success of employees by facilitating their learning and development.
• Highly valuable learning experience.

If you see yourself in this role, and you're looking for your next challenge and adventure, apply below!