Retail Systems & Operations Engineering Trainee

Smart Technology Solutions; Riyadh; Hybrid; SAR 89,000 - 134,000; Full time

Benefits offered by this job

Growth culture

Real-time coaching and feedback

Collaborative environment

Focus Rooms

Up to 6 work-from-home days per month

Job summary

Smart Technology Solutions is seeking a Retail Systems & Operations Engineering Trainee to help optimize the CRM and ERP-based retail ecosystem in a dynamic Saudi environment. You will bridge design and daily execution, supporting internal teams and partner lifecycle processes.

The role emphasizes analytical problem-solving, Excel proficiency, and fluent English, with eligibility to work in Saudi Arabia and a hybrid work setup that may include remote days.

Qualifications

• Degree in Industrial Engineering, Systems Engineering, or Software Engineering.
• Experience working with CRM and ERP systems.
• Strong Excel skills.
• Fluent English, both speaking and writing.
• Eligible to work in Saudi Arabia.

Responsibilities

• Manage and optimize the core retail CRM and operational ecosystem.
• Bridge the gap between process design and daily execution.
• Oversee the end-to-end partner lifecycle within internal systems.

Skills

Analytical thinking

Fluent English

Education

Industrial Engineering

Systems Engineering

Software Engineering

Tools

CRM systems

ERP systems

Microsoft Excel

Job description

Smart Technology Solutions is an IT solutions provider serving public and private sector organizations in Saudi Arabia with scalable technology services and business systems. Working across the Information Technology and Services sector, the company helps organizations strengthen the systems and processes that support day-to-day operations and long-term growth.

This role is a strong fit for someone who enjoys combining analytical thinking with practical problem-solving in a retail operations environment. As a Retail Systems & Operations Engineering Trainee, you will contribute to the improvement of core business systems and help support the operational processes that connect teams, partners, and internal workflows.

Responsibilities

• Manage and optimize the core retail CRM and operational ecosystem.

• Bridge the gap between process design and daily execution.

• Oversee the end-to-end partner lifecycle within internal systems.

• Degree in Industrial Engineering, Systems Engineering, or Software Engineering.

• Experience working with CRM and ERP systems.

• Strong Excel skills.

• Fluent in English, both speaking and writing.

• Eligible to work in Saudi Arabia.

  • A culture of growth: Many of our leaders started in junior roles — we believe in investing in our people and growing talent from within.
  • Continuous feedback: We don’t wait for annual reviews — we believe in real-time coaching and development.
  • Supportive & collaborative vibes: We’re all about learning together, cheering each other on, and diving into challenges as a team.
  • A space for every personality: Love socializing? You’ll thrive in our lively environment where conversation and connection are key. Prefer quiet focus? We’ve got dedicated Focus Rooms perfect for deep work.
  • Flexible work options: Enjoy up to 6 Work from Home days per month — balance that works for you.