Reservations Manager

AccorHotel; Makkah Region; On-site; SAR 120,000 - 240,000; Full time

Job summary

AccorHotel in the Makkah region is seeking a Reservations Manager to oversee the day-to-day operations of the Reservations Department and to deliver exceptional customer service while supporting the hotel's commercial objectives.

The role requires leadership, revenue management expertise, and collaboration with Front Office, Sales, Revenue, F&B and other departments to optimize occupancy, rate integrity and revenue opportunities.

Qualifications

• Bachelor's degree in hospitality management, Business Administration, or related field.
• Minimum 3-5 years in reservations within hospitality.
• Proficiency in revenue management systems and PMS.
• Strong analytical skills with data interpretation for strategic decisions.
• Advanced Microsoft Excel and PowerPoint skills.
• Experience with OTAs and GDS networks.
• Excellent communication and collaboration across departments.

Responsibilities

• Manage day-to-day operations of the Reservations Department.
• Lead, supervise, train and develop Reservations Team Members.
• Monitor occupancy levels and booking trends to maximise revenue.
• Develop and implement strategies to increase occupancy and room revenue.
• Prepare occupancy forecasts, revenue reports, and performance analysis.
• Coordinate group reservations and special accommodation requests.
• Identify and manage overbooking risks and implement solutions.
• Work with Front Office, Sales, Revenue, F&B and other departments.
• Ensure reservations enquiries are handled professionally and within service standards.
• Maintain records and reporting relating to reservations performance and accounts.
• Review booking patterns and market conditions to identify revenue opportunities.
• Participate in budgeting and departmental planning.
• Ensure compliance with company policies and safety requirements.

Skills

Revenue management

PMS proficiency

Excel & PowerPoint

Leadership

Data analysis

OTA & GDS

English fluency

Arabic language

Education

Bachelor's degree in hospitality management

Business Administration

Tools

Opera PMS

GDS

MS Excel

PowerPoint

Job description

The successful candidate will ensure the efficient operation of the reservations function while delivering exceptional customer service and supporting the overall commercial objectives of the hotel.

Responsibilities

• Manage the day-to-day operations of the Reservations Department
• Lead supervise train and develop Reservations Team Members
• Monitor room inventory occupancy levels and booking trends to maximise revenue opportunities
• Develop and implement strategies to increase occupancy and room revenue
• Prepare occupancy forecasts revenue reports and performance analysis for management
• Manage room allocations rate structures allotments and availability across all distribution channels
• Coordinate group reservations and special accommodation requests
• Identify and manage overbooking risks and implement appropriate solutions
• Work closely with Front Office Sales Revenue Food amp Beverage and other operational departments
• Ensure all reservations enquiries are handled professionally and within established service standards
• Maintain accurate records and reporting relating to reservations performance travel agencies and corporate accounts
• Conduct regular reviews of booking patterns and market conditions to identify revenue opportunities
• Participate in budgeting processes and departmental planning activities
• Ensure compliance with company policies health and safety requirements and service standards

Qualifications

• Bachelor s degree in hospitality management, Business Administration, or a related field
• Minimum 3-5 years of experience in reservations within the hospitality industry
• Proficient in revenue management systems and property management systems (PMS)
• Strong analytical skills with the ability to interpret complex data and make strategic decisions
• Advanced proficiency in Microsoft Office Suite, especially Excel and PowerPoint
• Expertise in pricing strategies, yield management, and forecasting techniques
• Experience working with online travel agencies (OTAs) and global distribution systems (GDS)
• Excellent communication and interpersonal skills, able to collaborate effectiveacross departments
• Proven leadership and team management capabilities
• Deep understanding of hospitality industry trends and local market dynamics
• Previous experience working in the Makkah market is considered an advantageAbility to thrive in a fast-paced environment and adapt to evolving market conditions
• Fluency in English is required; proficiency in Arabic or additional languages is a plus