Reservations Agent

Rotana Hotels; Riyadh; On-site; SAR 48,000 - 120,000; Full time

Job summary

A leading hotel brand in Saudi Arabia is looking for passionate Revenue professionals who excel at delivering exceptional customer service. You will manage guest room reservations, respond to inquiries, and stay informed about hotel promotions. Ideal candidates are proactive, detail-oriented, and have strong product knowledge. Competitive compensation is offered in a vibrant work environment.

Responsibilities

• Process and confirm guest room reservations made by clients.
• Input all reservations into the computer and manage inquiries.
• Stay updated with promotions and follow procedures for bookings.
• Demonstrate product knowledge and manage rates.
• Maintain filing system for correspondence and reports.
• Promote good public relations to maximize business.
• Keep accurate room status at all times.
• Ensure calls are answered according to standards and input incoming information.
• Organize visa requests for guests and identify upselling opportunities.

Job description

We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

Responsibilities

• Process and confirm guest room reservations made by clients on the phone, letter or fax
• Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations
• Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
• Show complete product knowledge, understand rate structure and apply rate management
• Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor
• Promote and maintain good public relations and endeavors to maximize business
• Maintain an accurate room status at all times
• Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails
• Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified