Remote Customer Support Specialist – First-Contact Expert

Pulse Media; Remote; SAR 150,000 - 200,000; Full time

Job summary

A leading media company is seeking a reliable Customer Support Representative to join its remote team. In this role, you'll be the primary point of contact for customers, delivering timely and accurate support while ensuring a positive experience. Ideal candidates will have strong communication skills, experience in customer service, and the ability to work independently. The company offers competitive compensation, flexible scheduling, and opportunities for growth in a collaborative remote environment.

Benefits

Competitive compensation

Opportunities for growth

Supportive remote team environment

Qualifications

• Previous customer service experience preferred.
• Comfortable using computers and support tools.
• Ability to work independently in a remote environment.

Responsibilities

• Respond to customer inquiries via email, chat, and phone.
• Resolve customer issues and questions efficiently.
• Document customer interactions and feedback.

Skills

Strong written and verbal communication skills

Strong problem-solving skills

Ability to multitask

Education

High school diploma or equivalent

Tools

CRM systems

Job description

A leading media company is seeking a reliable Customer Support Representative to join its remote team. In this role, you'll be the primary point of contact for customers, delivering timely and accurate support while ensuring a positive experience. Ideal candidates will have strong communication skills, experience in customer service, and the ability to work independently. The company offers competitive compensation, flexible scheduling, and opportunities for growth in a collaborative remote environment.