Regional Operational Manager

COFE App; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading coffee marketplace is seeking a Regional Operational Manager in Riyadh, Saudi Arabia. This role requires overseeing day-to-day operations and requires robust F&B industry experience, strategic skills, and leadership. The successful candidate will implement operational strategies and collaborate cross-functionally to drive business growth and excellence. An MBA is preferred, with a strong background in sales within tech-powered solutions essential. This position offers competitive compensation and opportunities for professional growth.

Benefits

Competitive salary package with performance-based incentives

Employee Stock Ownership Plan

Opportunities for professional growth

Qualifications

• Must be a Saudi national.
• Proven track record in a senior operations leadership role within the F&B industry.
• Extensive experience in a tech-powered or SaaS environment is highly desirable.

Responsibilities

• Oversee daily business operations and ensure efficient processes.
• Collaborate with cross-functional teams to achieve business goals.
• Develop and implement operational strategies aligned with company vision.
• Drive business growth and ensure alignment with overall strategy.
• Build and maintain relationships with key F&B brands.

Skills

Strategic skills

Leadership abilities

Analytical skills

Interpersonal skills

Sales exposure

Education

Bachelor's degree in Business Administration or related field

MBA or equivalent advanced degree

Job description

Job Title: Regional Operational Manager

Location: Riyadh, Saudi Arabia

Employment Type: Full-Time

Company Brief: COFE App is a leading next-generation coffee marketplace and technology platform connecting consumers, coffee brands, and cafés through a seamless digital ecosystem. Designed as a daily lifestyle app for everything coffee, COFE enables multiple ordering modes, loyalty and subscription programs, advanced analytics, and B2B SaaS solutions that empower brands to scale efficiently. With over 3 million downloads, 2 million registered users, and a network of 800+ brands across 2,500+ locations, COFE has established itself as one of the region’s most adopted and data-driven F&B platforms. Recognized by Forbes ME and leading regional institutions, COFE continues to expand its regional footprint while redefining how coffee is discovered, ordered, and experienced.

Role Overview

We are seeking a dynamic and experienced Regional Operational Manager to oversee our day‑to‑day business operations. The ideal candidate will be a Saudi national with deep F&B industry experience, a robust network within the sector, and preferably a background in sales within F&B SaaS solutions. This leadership role will be critical in driving operational excellence, strengthening our market position, and ensuring the seamless execution of our strategic initiatives.

Key Responsibilities

• Operational Leadership: Oversee daily business operations, ensuring efficient and effective processes across all functions.
• Collaborate with cross‑functional teams (technology, finance, sales, and marketing) to drive operational excellence and achieve business goals.
• Strategic Execution: Develop and implement operational strategies aligned with COFE’s mission and vision.
• Work closely with the executive team to drive business growth and ensure alignment with the overall company strategy.
• Market & Client Management: Build and maintain strong relationships with key F&B brands across Saudi Arabia and the Middle East. Leverage your network and industry knowledge to identify new business opportunities and enhance client engagement.
• Sales & Business Development: Provide oversight and strategic direction for the sales of our F&B SaaS solutions, including COFE Cloud. Collaborate with the sales team to develop go‑to‑market strategies, optimize sales processes, and drive revenue growth.
• Financial Oversight: Oversee budgeting, forecasting, and resource allocation to ensure sustainable business growth. Monitor financial performance and implement cost‑effective measures without compromising quality or innovation.
• Process Improvement & Innovation: Continuously evaluate and improve operational processes, leveraging technology to enhance efficiency. Foster a culture of innovation and continuous improvement across the organization.
• Team Leadership & Development: Mentor and lead a high‑performing operations team, fostering a culture of accountability and excellence. Promote a collaborative and transparent work environment to drive employee engagement and professional growth.

Qualifications

• Nationality: Must be a Saudi national.
• Education: Bachelor's degree in Business Administration, Operations Management, or a related field. An MBA or equivalent advanced degree is preferred.
• Experience: Proven track record in a senior operations leadership role within the F&B industry.
• Experience: Extensive experience working with key F&B brands and a robust industry network.
• Experience: Prior experience in a tech‑powered or SaaS environment is highly desirable.
• Experience: Sales exposure, particularly in F&B SaaS solutions, will be considered a strong asset.
• Skills & Competencies: Strong strategic and analytical skills, with the ability to drive operational improvements.
• Skills & Competencies: Excellent leadership and team management abilities.
• Skills & Competencies: Exceptional communication and interpersonal skills.
• Skills & Competencies: Proven ability to thrive in a dynamic, fast‑paced environment.
• Skills & Competencies: Demonstrated success in building and maintaining relationships with high‑profile clients and stakeholders.

What We Offer

• Impactful Role: Be at the forefront of transforming the F&B industry with innovative tech Solutions.
• Competitive Compensation: A robust salary package with performance‑based incentives.
• ESOP: Participation in our Employee Stock Ownership Plan, giving you a stake in our long‑term success.
• Professional Growth: Opportunities for leadership development and career advancement.
• Dynamic Environment: Work in a collaborative and fast‑paced setting with a passionate team.