Receptionist

My Clinic KSA; Riyadh; On-site; SAR 48,000 - 120,000; Full time

Job summary

A leading healthcare provider in Saudi Arabia is seeking a dedicated individual to enhance patient experience. The role entails resolving patient concerns, collaborating with care teams, and improving overall satisfaction. Candidates should possess excellent communication skills in English and Arabic and have experience in customer service. Strong empathy and problem-solving skills are essential. Join a team committed to providing top-notch care and support to patients during their healing journey.

Responsibilities

• Submit periodic progress reports on strategic plans and operations.
• Handle all aspects of a patient’s experience.
• Collaborate with teams to map patient journeys.
• Communicate with patients to determine needs.
• Empathize with patient concerns.
• Resolve patient complaints.
• Correspond with care providers regarding patient needs.
• Implement patient-focused programs.
• Supervise training programs for healthcare staff.
• Generate reports on patient progress.

Skills

Excellent command of oral and written English & Arabic

Proficient with Microsoft Office Suite

Excellent verbal and written communication skills

Strong empathy and compassion

Proficiency in conflict resolution

Excellent problem-solving skills

Education

Experience in customer service or healthcare

Job description

Overview

Join My Clinic, the leading multispecialty outpatient care provider in Saudi Arabia, where our mission to help people live longer, healthier, and happier lives drives everything we do. Since 2017, we've been at the forefront of healthcare, combining innovation with a deep commitment to care, collaboration, ambition, and responsibility. As we continue to grow and reach new heights, we're looking for passionate individuals who share our vision and values.

Responsibilities

• Submitting periodic progress reports on the strategic plans and operations of the Patient Experience Unit.
• Handling all aspects of a patient’s experience, both concerning their treatment and their overall stay My Clinic’s facility.
• Collaborating with cross-functional teams to map the patient journey from admission to discharge, identifying touchpoints for improvement. Implementing changes to streamline processes and reduce potential points of frustration.
• Communicating with patients to determine their needs and identify a path toward treatment and progress.
• Empathizing with patient concerns on their path toward recovery, helping them take steps to replace anxiety with peace of mind.
• Resolving patient complaints and concerns, working with relevant departments to address issues promptly, implementing a structured feedback loop to capture patient insights and drive continuous improvement.
• Corresponding with care providers (Physicians, Nurses, …etc.) to familiarize them with individual patient needs and preferences.
• Implementing patient-focused programs in a healthcare environment.
• Supervising training programs for healthcare staff to enhance their interpersonal skills, communication, and patient engagement abilities, providing ongoing education on best practices in patient-centered care.
• Generating and delivering reports on patient progress, setbacks, and overall status.
• Performing other professional duties as assigned.

Education / Professional Qualifications

• Experience in customer service, contact center, call center or customer care position.

Experts & Skills

• Excellent Command of oral and written English & Arabic.
• Proficient with Microsoft Office Suite or related software.
• Excellent verbal and written communication skills to effectively interact with patients, their families, and healthcare staff.
• Strong empathy and compassion to understand and address the emotional needs of patients and their families.
• Proficiency in conflict resolution to address patient concerns and complaints in a fair and effective manner.
• Excellent problem-solving skills and the ability to strategize and devise solutions.