Reception

الخزامى التجارية; Riyadh; On-site; SAR 36,000 - 60,000; Full time

Job summary

الخزامى التجارية is seeking a courteous reservations host to welcome guests, manage bookings, and ensure a memorable dining experience from arrival to departure.

The role requires strong customer service, communication, and teamwork, with English proficiency preferred. You will work a shift schedule, including weekends and holidays, in a fast-paced restaurant environment.

Qualifications

• Good communication and customer service skills.
• Tact, good appearance, and the ability to work in a team spirit.
• Ability to work under pressure and during peak times.
• Proficiency in using reservation systems or point-of-sale systems.
• Preferably, a good level of English.
• Preferably, prior experience in restaurants or in the customer service field.
• Work on a shift schedule according to the restaurant’s timetable.
• Work on weekends, occasions, and holidays.

Responsibilities

• Welcome customers and greet them in a polite and friendly manner.
• Organize and confirm customers’ reservations and update the reservation schedule.
• Respond to customers’ inquiries related to the restaurant, menu, and available services.
• Handle phone calls and reservation messages when needed.
• Handle customers’ notes and forward complaints to the relevant supervisor when needed.
• Maintain continuous coordination with the dining room team, kitchen team, and management.
• Comply with the restaurant’s policies, service standards, and professional appearance.

Skills

Customer service

Communication

Teamwork

Pressure handling

Professional appearance

Tools

Reservation systems

POS systems

Job description

Welcoming and greeting customers in a proper and professional manner, organizing reservations, and ensuring the customer has a distinctive experience from the moment they enter the restaurant until they leave.

Duties and Responsibilities

• Welcome customers and greet them in a polite and friendly manner.

• Organize and confirm customers’ reservations and update the reservation schedule.

• Respond to customers’ inquiries related to the restaurant, menu, and available services.

• Handle phone calls and reservation messages when needed.

• Handle customers’ notes and forward complaints to the relevant supervisor when needed.

• Maintain continuous coordination with the dining room team, kitchen team, and management.

• Comply with the restaurant’s policies, service standards, and professional appearance.

Requirements

• Good communication and customer service skills.

• Tact, good appearance, and the ability to work in a team spirit.

• Ability to work under pressure and during peak times.

• Proficiency in using reservation systems or point-of-sale systems.

• Preferably, a good level of English.

• Preferably, prior experience in restaurants or in the customer service field.

• Work on a shift schedule according to the restaurant’s timetable.

• Work on weekends, occasions, and holidays.