Quality Manager

Calo Inc; Riyadh; On-site; SAR 122,000 - 154,000; Full time

Job summary

A leading meal delivery service in Saudi Arabia seeks a Quality Manager to develop and maintain food safety programs. The role requires extensive experience in quality management and a strong understanding of HACCP and SFDA standards. You will oversee audits, manage a team, and ensure the safety of all products. Candidates must hold a relevant Bachelor's degree and have a minimum of 8 years in quality and food safety roles. This position offers a chance to lead initiatives in a fast-paced environment.

Qualifications

• Bachelor’s degree in Food Science, Microbiology, Chemistry, or related.
• 8+ years of quality & food safety experience in catering or food production.
• 3-4+ years in a leadership role managing remote teams.

Responsibilities

• Develop and maintain Food Safety & Quality Management Systems.
• Define quality control standards and conduct product testing.
• Lead and develop a quality team across multiple MPs.
• Audit suppliers and ensure compliance of ingredients.
• Maintain accurate records of audits and compliance reports.

Skills

Data-driven

Leadership

Communication

Problem-solving

Education

Bachelor’s degree in Food Science

Tools

HACCP

ISO 22000

Lean Six Sigma

Job description

About Calo (more here)

Calo is an app providing personalized meal plans for busy people through nutritional algorithms, built with love by chefs, nutritionists, and software engineers.

Launched in Bahrain in 2019, we have since expanded to 7 countries, delivered millions of meals to our customers, and are now expanding our mission of making healthy easy to retail and other verticals.

We're on a noble mission to make healthy easy. We think this is one of the most important problems to tackle in our world today. We have global ambitions - no small thinking here.

Why This Role Matters

Saudi Arabia is one of our most important markets, operating 2 major MP sites (one in Riyadh and one in Jeddah). This role safeguards the quality and safety of every meal leaving our kitchens. It’s not only about compliance, it’s about building customer trust, preventing risks, and ensuring Calo is a brand people can depend on every single day.

Role Overview

We are seeking an experienced Quality Manager who will lead the development, implementation, and maintenance of food safety and quality programs across our Saudi operations. This person will ensure compliance with SFDA and international standards, oversee audits, and embed a culture of continuous improvement and excellence in food safety.

The Quality Manager will be the bridge between operations and leadership, ensuring flawless execution in every process, building systems that scale, and leading a team that protects our promise of healthy, safe, and high-quality food.

What You’ll Do

1. Food Safety & Quality Systems

• Develop, implement, and maintain Food Safety & Quality Management Systems (HACCP, GMP, ISO 22000, FSSC, AIBI).
• Ensure compliance with local & international regulations (SFDA, Codex, GFSI).
• Manage internal, third-party, and regulatory audits, and oversee CAPAs (Corrective & Preventive Actions).

2. Quality Control & Continuous Improvement

• Define and enforce quality control standards for raw materials, in-process, and final products.
• Oversee product testing (microbiological, sensory, nutritional, packaging integrity).
• Investigate non-conformances, lead root cause analysis, and implement preventative measures.
• Leverage data, customer feedback, and QC metrics to drive process improvements.

3. Team Leadership & Training

• Lead and develop a local quality team across multiple MPs.
• Build a culture of accountability and food safety excellence.
• Train cross-functional teams (kitchen, warehouse, logistics) on hygiene and quality practices.

4. Supplier & Vendor Management

• Audit and approve suppliers to ensure safe, compliant, and reliable inputs.
• Work with supply chain team to maintain secure ingredients supply with full compliance and traceability and generate a monthly supplier evaluation report.
• Conduct risk assessments for ingredients, packaging, and third-party providers.

5. Reporting & Documentation

• Maintain accurate records of all QC checks, audits, and compliance reports.
• Drive and track the key quality KPIs (customer complaints, recalls, NCs, consistency … etc).
• Report performance metrics to leadership with actionable recommendations.

What We’re Looking For

• Bachelor’s degree in Food Science, Microbiology, Chemistry, Food Technology, or related.
• 8+ years of progressive quality & food safety experience in catering, dynamic kitchen operations or hand crafted food manufacturing.
• 3-4+ years in a leadership/managerial role with experience to manage teams remotely.
• Strong knowledge of HACCP, GMP, SFDA regulations, ISO/FSSC, AIBI and BRCGS standards.
• Hands-on experience in kitchens, catering, or large-scale food production.
• Lean Six Sigma or other continuous improvement exposure is a plus.
• Additional certifications (Lead auditing, LSSGB, BRCGS) highly preferred.

Who You Are

• Data-driven, detail-oriented, and highly organized.
• A confident leader who motivates and empowers teams.
• Strong communicator, able to simplify technical concepts for all levels.
• Skilled in problem-solving and root cause analysis.
• Calm under pressure with a strong sense of integrity and commitment to food safety.
• Thrives in fast-paced, high-growth environments.

The Hiring Journey

• Screening meeting with our TA team (30 mins)
• Technical interview with the hiring manager (60-90 mins)
• Culture-fit interview (30-45 mins)
• Kitchen Visit
• Offer stage

Ready to Join?

If this role excites you, and you see yourself matching at least 85% of the criteria above, what are you waiting for? Yalla, let’s gooo!