Quality Assurance Manager - Elevate Guest Experience

Sheraton Hotels & Resorts; Medina; On-site; SAR 187,476 - 262,467; Full time

Job summary

Sheraton Hotels & Resorts is looking for a Quality Assurance Manager in Medina, Saudi Arabia, responsible for implementing processes that enhance service quality and meet brand standards. The role includes managing guest feedback, facilitating continuous improvement, and supporting the management team through training in quality assurance.

The ideal candidate should possess a degree in Business Administration and experience in guest services or related areas. Strong analytical and coaching skills are essential for success in maintaining high standards.

Qualifications

• Experience in guest services, sales, and management operations.
• Strong analytical skills to monitor guest satisfaction.
• Ability to implement and maintain quality assurance processes.

Responsibilities

• Implement quality assurance processes that meet brand standards.
• Coach managers on Total Quality Management leadership.
• Conduct audits to ensure compliance with company standards.
• Address critical customer requirements and facilitate process improvements.
• Review guest feedback and respond to complaints.

Skills

Quality Assurance

Total Quality Management

Data Analysis

Guest Services

Education

2-year degree in Business Administration or related

4-year bachelor’s degree in Business Administration or related

Job description

Sheraton Hotels & Resorts is looking for a Quality Assurance Manager in Medina, Saudi Arabia, responsible for implementing processes that enhance service quality and meet brand standards. The role includes managing guest feedback, facilitating continuous improvement, and supporting the management team through training in quality assurance.

The ideal candidate should possess a degree in Business Administration and experience in guest services or related areas. Strong analytical and coaching skills are essential for success in maintaining high standards.