Professional Services Engineer

Kaspersky; Riyadh; On-site; SAR 279,000 - 469,000; Full time

Job summary

Kaspersky is seeking a Professional Services Engineer to deploy and configure security solutions for corporate clients in the META region. The role emphasizes deep technical engagement, health checks, document management, and cross-functional collaboration with Sales and Pre-sales.

Applicants should have strong English, crisis management skills, and a track record of maintaining customer satisfaction while driving incident prevention and resolution.

Qualifications

• 5 years of engineering or system administration experience.
• Experience deploying and configuring security products.
• Ability to document work and communicate with customers.
• Knowledge of Russian or Arabic is an advantage

Responsibilities

• Performs deployments and configuration of Kaspersky solutions and integrates them into customer environments.
• Performs health checks, configurations and optimization projects for existing customers.
• Document all aspects of the service engagement including notes, time spent, and project status.
• Communicate challenges to senior management for swift resolution with additional Kaspersky resources.
• Report project status to customers and management and maintain technical documents.

Skills

Professional communication

Customer relationship

English proficiency

Crisis management

Technical troubleshooting

Education

BS or equivalent in IT/CS

CompTIA A+

CompTIA Network+

CompTIA Security+

CCNA

VMware certification

Tools

MS SharePoint

MS SQL

MS Exchange

Docker

Office 365

Cloud technologies

Job description

Professional Services Engineer (PSE)

delivers Kaspersky professional services to our corporate customers in the META region The professional services include but are not limited to the Deployment amp Configuration of Kaspersky products Upgrade amp Maintenance Health Checks amp knowledge transfer PSEs are technical engineers who play an instrumental role in developing and maintaining a strong customer relationship to ensure quality while working with cross-functional teams to escalation and resolve challenging issues Professional Services Engineer regularly deep dives into technical issues manages crisis response and leads incident prevention and or resolution efforts PSE makes decisions that directly affect the customer s business and in turn reflect on the Kaspersky brand reputation and the customer s decision to renew the software and premium support contract

Main Responsibilities

• Performs deployments amp configuration of both complex and simple Kaspersky solutions and integrates them into customer s existing production environment
• Performs health checks configurations and optimization projects for existing customers
• This may also include assisting our partner support organizations
• Document all aspects of the service engagement including technical notes time spent on projects and the project status via company systems
• Communicate challenges to senior management that we may seek for a swift resolution through additional Kaspersky resources
• Reporting of project status to customers and management
• Keep updating and maintaining our technical documents such as SOWs project plans health check templates technical design Visios and As-builts documents
• Develop new documents whenever required
• Participate in solution design preparation for new or existing customers
• Maintain close collaboration with colleagues from Sales and Pre-sales teams
• Develop strong customer relationships to promote deeper sales and services team involvement
• Taking initiative on technical skills self-learning and development towards obtaining Kaspersky Certifications
• Apply system analysis techniques and procedures consult with end-users to diagnose product and system issues and determine appropriate system configurations and specifications to optimize usage of Kaspersky products
• Manage escape and drive satisfactory resolution of customers technical support issues based on Kaspersky products and technologies
• Drive issue resolution using established processes and procedures in coordination with supporting resources to ensure a timely solution
• Create and develop innovative strategies to resolve customer issues using sound decision- making and critical thinking skills
• Leverage appropriate resources based on the severity level and security risk to the customer s environment
• Analyze customer business requirements to create recommendations for hardware specifications as well as software settings in regard to Kaspersky applications

Required Experience

• 5 years of experience as an Engineer or System Administrator

Required Communication Skills

• Professional-level phone communication skills
• Verbal and written communication skills must be at the professional level
• Demonstrate a high level of customer service professionalism
• Advanced-level interpersonal and negotiation skills
• Excellent English
• Specific language capabilities knowledge of Russian and or Arabic is an advantage

Required Technical Skills

• Basic knowledge in MS SharePoint
• Intermediate knowledge in MS SQL and MS Exchange Web Email and Messaging Systems Cloud Technologies and Office 365 Dockers and containers technology Testing for beta versions Embedded systems and sand box technologies Kaspersky Troubleshooting Following Kaspersky solutions Endpoint Security for Windows Endpoint Detection amp Response Optimum and Security for Windows Servers Microsoft OS Server 2008 and Windows 7 at a system administration level Corporate networking infrastructures including DNS SIEM group policy and AD DC etc

Preferred Technical Skills

• TCP IP and LAN Technologies Linux OS Security solutions Firewalls authentication encryption AV MS Troubleshooting skills including the ability to analyze logs traces and dump files Virtualization environment VMWare Nutanix KVM Hyper-V Citrix Following Kaspersky solutions KATA and EDR CyberTrace Scan Engine Kaspersky Security for Cloud Console MDR Extended Detection and Response XDR Unified Management Analysis Platform KUMA-SIEM Security for Linux Mail Server Security for Mail Gateway Security for Exchange Server Web Traffic Security Encryption System Management MDM Endpoint Security for Mac Endpoint Security for Linux KSV Agentless KSV Light Agent and Industrial Security Solutions

Education

• Completed degree at least BS or equivalent in Information Technology Management Information Systems or Computer Science field and or the following industry certifications CompTIA A or equivalent CompTIA N or equivalent CompTIA Security or equivalent CompTIA Server or equivalent Microsoft certification in system administration of Windows Server2016 Windows 10 CCNA beneficial CISSP VMware or equivalent Linux LPI or equivalent Completed degree (at least BS or equivalent) in Information Technology, Management Information Systems, or Computer Science field and/or the following industry certifications:CompTIA A+ or equivalentCompTIA N+ or equivalentCompTIA Security + or equivalentCompTIA Server+ or equivalentMicrosoft certification in system administration of Windows Server2016+/ Windows 10+CCNA beneficialCISSPVMware or equivalentLinux LPI or equivalent