Production & API Application Support Engineer

Infinite PL; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Job summary

Infinite pl is a digital-led tech firm aiming to be a logistics pioneer. We seek an Application Support Engineer to provide Level 2 operational support for production applications, APIs, and integrations, ensuring incidents are quickly identified, investigated, resolved, or escalated.

The role is hands-on and production-focused, emphasizing availability, incident handling, proactive detection, SLA adherence, and reducing recurring incidents.

Qualifications

• Bachelor's degree in CS, Software Eng, IT, or equivalent.
• Experience with enterprise applications and highly integrated environments.
• Experience with API gateways or integration platforms is advantageous.
• Familiarity with AppDynamics, Grafana, Kibana, or similar tools.
• ITIL Foundation preferred.

Responsibilities

• Monitor production applications and critical business transactions.
• Investigate application errors, API failures, and integration issues.
• Analyze application logs and error codes to determine incident cause.
• Validate end-to-end transaction flows across integrated systems.
• Troubleshoot REST/SOAP APIs and application integrations.
• Perform configuration checks and identify configuration-related issues.
• Validate production services following deployments or infrastructure changes.
• Conduct release-impact assessments from an operational perspective.
• Support production incidents and major incident investigations.
• Coordinate with development, integration, database, cloud, and external teams.
• Create and manage incidents and service requests through Jira/ServiceNow.
• Document troubleshooting findings and escalation details.
• Maintain application support runbooks and known-error documentation.
• Perform business transaction validation after incident recovery.
• Support root-cause analysis and problem-management activities.

Skills

Application production support

API troubleshooting

REST/SOAP fundamentals

HTTP status codes

Integration troubleshooting

Log analysis

SQL fundamentals

Postman

Release validation

Incident documentation

Education

Bachelor's degree in Computer Science / IT / Software Engineering

Tools

AppDynamics

Grafana

Kibana

Postman

Jira/ServiceNow

Job description

Infinite pl is a digital-led tech firm aiming to be a logistics pioneer. We seek an Application Support Engineer to provide Level 2 operational support for production applications, APIs, and integrations, ensuring incidents are quickly identified, investigated, resolved, or escalated.

The role is hands-on and production-focused, emphasizing availability, incident handling, proactive detection, SLA adherence, and reducing recurring incidents.