Cloud Support Engineer

Infinite PL; Riyadh; On-site; SAR 180,000 - 300,000; Full time

Job summary

Infinite pl is a digital-led tech firm focused on digital logistics platforms and cloud-based solutions. We seek a Cloud Support Engineer to maintain and troubleshoot GCP production services, ensuring high availability, security, and recoverability.

The role emphasizes monitoring, incident response, and collaboration with cross-functional teams to resolve issues and implement runbooks and recovery procedures.

Qualifications

• Bachelor's degree in Computer Science, IT, Engineering, or equivalent.
• ITIL Foundation is an advantage.
• Experience supporting business-critical production environments.

Responsibilities

• Monitor and support GCP production infrastructure.
• Perform daily health checks across cloud infrastructure.
• Investigate infrastructure-related incidents and service degradation.
• Troubleshoot connectivity, VM, storage, IAM, firewall, networking, and resource-utilization issues.
• Review GCP Cloud Logging and Cloud Monitoring alerts and logs.
• Execute approved operational runbooks and recovery procedures.
• Support incident resolution and participate in root-cause analysis.
• Coordinate with application, database, network, security, and cloud engineering teams during incidents.
• Support backup, recovery, capacity, and availability activities.
• Maintain infrastructure operational documentation and troubleshooting procedures.
• Escalate defects or infrastructure changes requiring engineering intervention.
• Support production changes and perform post-change validation.

Skills

Google Cloud fundamentals

Compute Engine

Cloud Storage

IAM and service accounts

VPC networking

Firewall rules

Load balancers

Cloud Logging

Cloud Monitoring

gcloud CLI

Linux administration

Scripting/automation

Incident troubleshooting

Backup and recovery concepts

Education

Bachelor's degree in Computer Science, IT, Engineering, or equivalent

Tools

gcloud CLI

Linux

Cloud Logging

Cloud Monitoring

Job description

Infinite pl is a digital-led tech firm driven to become a digital logistics pioneer by harnessing the power of people, data, and platforms. We are enabled through in-house, external, network, and investment capabilities that we utilize to orchestrate and build innovative platforms tackling complex problems within logistics and adjacent sectors.

Infinite pl’s mission is nothing short of a logistics revolution! We're here to enrich the experiences of governments, businesses, and residents around the world through cutting-edge digital solutions.

We’re not just players; we’re game-changers.

Role Overview

We are looking for a Cloud Support Engineer to provide day-to-day operational support, monitoring, and troubleshooting of GCP infrastructure supporting production services. The role ensures cloud services remain available, secure, properly configured, and recoverable.

Key Responsibilities

• Monitor and support GCP production infrastructure, including Compute Engine, Cloud Storage, IAM, VPC, load balancers, and related services.
• Perform daily health checks across cloud infrastructure.
• Investigate infrastructure-related incidents and service degradation.
• Troubleshoot connectivity, VM, storage, IAM, firewall, networking, and resource-utilization issues.
• Review GCP Cloud Logging and Cloud Monitoring alerts and logs.
• Execute approved operational runbooks and recovery procedures.
• Support incident resolution and participate in root-cause analysis.
• Coordinate with application, database, network, security, and cloud engineering teams during incidents.
• Support backup, recovery, capacity, and availability activities.
• Maintain infrastructure operational documentation and troubleshooting procedures.
• Escalate defects or infrastructure changes requiring engineering intervention.
• Support production changes and perform post-change validation.

Preferred Qualifications

• Bachelor's degree in Computer Science, IT, Engineering, or equivalent.
• Google Associate Cloud Engineer certification preferred.
• ITIL Foundation is an advantage.
• Experience supporting business-critical production environments.

Required Technical / Professional Skills

• Google Cloud Platform fundamentals
• Compute Engine
• Cloud Storage
• IAM and service accounts
• VPC networking
• Firewall rules and routing fundamentals
• Load balancers
• Cloud Logging
• Cloud Monitoring
• gcloud CLI
• Linux administration fundamentals
• Basic scripting/automation
• Incident troubleshooting
• Backup and recovery concepts

Infinite pl - where innovation meets logistics, and the journey is Infinitely boundless!

Let’s disrupt logistics together and explore infinite opportunities!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.